Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racquel Jackson

Milwaukee,WI

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

18
18
years of professional experience

Work History

Patient Registration/Medical Appointment Scheduler

Aurora Healthcare
11.2019 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.

Accounts Receivable Clerk

Brookdale Senior Living Inc.
02.2016 - 11.2019
  • Responsible for collecting payments for facilities.
  • Discuss delinquent accounts with families of residents
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Issuing payments to contractors on behalf of facilities
  • Assess accounts to assure billing is correct

Claims Adjuster

UnitedHealth Group
09.2013 - 02.2016
  • Provides support by reviewing, researching, investigating, and processing claims
  • Authorize payment and enter into company database
  • Research & review processed claims for necessary adjustments or corrections.
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.

Member Service Representative

Molina Healthcare
04.2006 - 09.2013
  • Assist new members with eligibility and selection of individual/family insurance plans
  • Evaluate enrollment applications and accurately apply medical guidelines to determine plan eligibility and premium rates
  • Assist members/providers with questions regarding coverage, deductibles, and premiums
  • Maintain general knowledge of medical terminology, ICD-9,
  • Helped out with CPT coding, HIPAA, Medicaid and Medicare
  • Managed claims processing, coordination of benefits, subrogation and eligibility criteria
  • Assist members/providers with claims, appeals, and prior authorizations

Education

Bachelor of Science - Business Management

Milwaukee Area Technical College
Milwaukee, WI
05.2025

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
06.2000

Skills

  • Customer service,
  • Communication skills,
  • Computer literacy,
  • Time Management
  • Quality Patient Care
  • Patient Follow-Up
  • Appointment Scheduling and Confirmation
  • Appointment Booking
  • Computer Proficiency
  • Data Entry
  • Patient Health Information Access
  • Leadership

Timeline

Patient Registration/Medical Appointment Scheduler

Aurora Healthcare
11.2019 - Current

Accounts Receivable Clerk

Brookdale Senior Living Inc.
02.2016 - 11.2019

Claims Adjuster

UnitedHealth Group
09.2013 - 02.2016

Member Service Representative

Molina Healthcare
04.2006 - 09.2013

Bachelor of Science - Business Management

Milwaukee Area Technical College

High School Diploma -

Menomonee Falls High School

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Racquel Jackson