Lisa Jolley
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA Advisor
Concentrix
Charlotte, NC
04.2023 - Current
Multitasked by communicating with dispatchers, partners and members during emergency situations. Certified in Emergency Medical Dispatch, CPR and ProQA. Assisted members in high volume intervals during distressed emergencies.
Workforce Real Time Analyst
Concentrix
Charlotte, NC
02.2022 - 03.2023
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Tracked progress against established objectives and provided periodic updates as needed.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
Priority Advisor
Concentrix
Charlotte, NC
06.2021 - 02.2022
Provided world class customer service assistance with priority members.
Member Service Representative
Concentrix
Charlotte, NC
08.2016 - Current
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
Education
High School Diploma -
Mardela Junior And Senior High School
Mardela Springs, MD01-1988
Skills
- Empathic
- Self disciplined
- Organized
- Courteous
- Able to work with others
- Self driven
- Strong work ethic, adaptability, and exceptional interpersonal skills Adept at working effectively unsupervised and quickly mastering new skills
- Hardworking employee with customer service, multitasking, and time management abilities
- Organized and motivated employee eager to apply time management and organizational skills in various environments
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Certification
- EMD
- Apco
Timeline
PCA Advisor
Concentrix
04.2023 - Current
Workforce Real Time Analyst
Concentrix
02.2022 - 03.2023
Priority Advisor
Concentrix
06.2021 - 02.2022
Member Service Representative
Concentrix
08.2016 - Current
High School Diploma -
Mardela Junior And Senior High School