Lisa Jones
Lake View,SC
Summary
Dynamic customer service professional with extensive experience at Concentrix, adept at addressing financial needs and enhancing client satisfaction. Proven ability in technical support and data analysis, coupled with strong communication skills. Committed to delivering exceptional service and achieving results in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Advisor 11 for Apple Cash/Greendot Bank
Concentrix
Lake View, US
11.2024 - Current
- Worked with Concentrix to assist clients such as Apple Cash and Green Dot Bank, addressing customers' financial needs daily.
- Provided expert guidance to clients on product usage and best practices.
- Assisted in resolving customer issues efficiently through effective communication.
- Collaborated with teams to enhance service delivery and client satisfaction.
Customer Service Representative
Skybridge Americas
Lake View, US
01.2022 - 11.2024
- Scheduled appointments for nurse practitioners to conduct wellness physicals in patients' homes.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to improve service processes.
- Work for this company with two of their clients, one was MATRIX MEDICAL, we as agents scheduled appointments for nurse practitioners to go visit patients homes that were on Medicare to do a wellness physical in the comfort of patients home, then we got moved to another program named SHOE CARNIVAL after the company lost the contract with MATRIX MEDICAL, while at SHOE CARNIVAL we sold shoes, did upsells, tracked packages for customers and refunded their money back in right situations. I left because I wanted to pursue other challenges
Chat Support Agent
CVS CAREMAK
South Carolina, US
02.2021 - 12.2021
- Chatted with customers regarding medications and health care plans, guiding them in selecting optimal plans and ensuring timely delivery of medications and medical supplies.
- Assisted customers with inquiries, effectively resolving issues to enhance overall customer experience.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed customer accounts, processing transactions accurately to maintain data integrity and customer satisfaction.
Live Chat Agent
Ruiz Foods
Florence, US
01.2012 - 06.2020
- Assisted customers with inquiries through live chat support, ensuring prompt resolution of issues.
- Answered customer phone calls to take orders and addressed needs, responded to live chat inquiries to provide timely assistance.
- Resolved product-related issues using company knowledge base.
- Collaborated with team members to streamline customer service processes, enhancing overall service delivery.
Cook/Prep
Lumberton Senior Living
Lumberton, US
07.2001 - 01.2012
- Prepared and cooked meals for 102 residents in a retirement home during a 12-hour shift.
- Prepared balanced meals following dietary guidelines for senior residents.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Collaborated with staff to plan weekly menus based on resident preferences.
Education
High school diploma - Customer service and Sales
Fairmont High School
North Carolina06.1991
Skills
- Technical Support
- Help Desk
- Customer support
- Network Support
- Desktop Support
- Data Analysis
- Troubleshooting
- Clerical Experience
- Supervising Experience
- Shift Management
- Quality Assurance
- Food Safety
- Shipping & Receiving
- Packaging
- Manufacturing
- Mechanical Knowledge
- Materials Handling
- Order Picking
- Cleaning Experience
- Cleaning
- Microsoft Word
- Home Care
- Home Care
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Advisor 11 for Apple Cash/Greendot Bank
Concentrix
11.2024 - Current
Customer Service Representative
Skybridge Americas
01.2022 - 11.2024
Chat Support Agent
CVS CAREMAK
02.2021 - 12.2021
Live Chat Agent
Ruiz Foods
01.2012 - 06.2020
Cook/Prep
Lumberton Senior Living
07.2001 - 01.2012
High school diploma - Customer service and Sales
Fairmont High School