Lisa Jurica
Stericycle / WM
Wildwood,FL
14
years of professional experience
Dynamic professional specializing in financial operational analysis and workflow optimization. Known for developing training programs and facilitating team engagement, contributing to enhanced process efficiencies and successful project management.
Work History
Operations Analyst
5 Years- Developed and maintained dashboards using analytical tools, enhancing visibility of key performance indicators for informed decision-making.
- Analyzed unbilled services, corrected discrepancies to insure proper invoicing, and shared discoveries with facility management to prevent future variances.
- Compiled operational data to identify trends and provide actionable insights for process improvements to resolve billing issues.
- Identified contract issues that could potentially cause lost revenue and customer dissatisfaction.
- Collaborated with cross-functional teams to enhance workflow efficiency, compliance, and streamline operations.
- Created detailed reports and summarized operational findings, presenting recommendations to senior management for strategic decisions.
- Supported project management initiatives by coordinating resources and tracking progress against objectives.
- Created detailed reports and summarized operational findings, presenting actionable recommendations to senior management to support strategic decisions.
- Managed multiple projects simultaneously, ensuring timely delivery of results while upholding high-quality standards.
MAC Artist (Freelance)
7 Years 7 Months- Created innovative makeup techniques that increased product visibility and strengthened brand identity.
- Provided sales and inventory support to our MAC business managers.
- Assisted local staff in setting up and executing events at various locations.
- Collaborated with management across multiple locations to resolve critical staffing issues.
MAC Retail/Business Manager
1 Year 7 Months- Led initiatives to enhance customer experience, resulting in increased sales growth.
- Increased personal sales 16% above quotas and led by example which strengthened the company’s performance.
- Developed and implemented training programs that improved staff performance and engagement.
- Developed monthly revenue plan that aligned fiscal reports, projections, traffic flow data, and staffing.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Developed monthly revenue plan comparing fiscal reports from last year with projections, traffic flow data, and staffing.
Education
Bachelor of Science - Criminology
- [Number] GPA3.58
Associate of Arts - Liberal Arts
Skills
Data analysis
Operational efficiency
Workflow optimization
Process updates
Invoice/billing accuracy
Business intelligence
Operations research
Project management
Reporting skills
SOP development
Accomplishments
- Was instrumental in developing my department's methodology, best practices, and standard operating procedures after the Monarch Go-Live.
- Collaborated with multiple team members to deep dive data and contract issues to improve daily operations.
- Asked to participate in several side projects including: exception/discrepancy research, training new employees, and discussions about standardizing daily operations for the OA team.
Timeline
Operations Analyst
Stericycle / WM
07.2021 - 07.2026Read More
MAC Artist (Freelance)
MAC Cosmetics
10.2013 - 05.2021Read More
MAC Retail/Business Manager
Nordstrom
03.2012 - 10.2013Read More
College of Lake County
Associate of Arts from Liberal Arts
Read More
University of Tampa
Bachelor of Science from Criminology
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