Lisa Kachapila Zamba
Upper Marlboro,MD
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Assistant Store Ma
Giant Food Stores
06.2022 - Current
- Independently managed store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partnered with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Managed performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provided Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly reacted to situations that arose, partnering with store leadership to problem solve operational challenges
- Participated in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Cashier Team Lead
Giant Food
06.2021 - 05.2022
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Generated routine reports and professional correspondence.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree - Civil Engineering
Prince George's Community College
Upper Marlboro, MD05.2024
Skills
- Building Customer Relationships and Loyalty
- Retail Metrics and Goals
- Merchandising and Display
- Merchandise Recommendations
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Adaptable and Flexible
Timeline
Assistant Store Ma
Giant Food Stores
06.2022 - Current
Cashier Team Lead
Giant Food
06.2021 - 05.2022
No Degree - Civil Engineering
Prince George's Community College