Lisa Kaempfe
St Louis,MO
Summary
Dynamic operations manager with a proven track record at Macy's Department Store, excelling in budget management and process improvement. Skilled in leading teams to enhance customer satisfaction and optimize inventory management, driving significant sales growth through strategic merchandising initiatives. Committed to fostering a high-performance culture focused on results.
Overview
24
24
years of professional experience
Work History
Manager of Operations/Omni
Macys Department Store
Des Peres , MO
03.2015 - Current
- Created and managed budgets for operational departments and monitored progress against goals.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Oversaw inventory management activities including ordering supplies as needed.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times
Merchandise Team Manager
Macys Department Store
Saint Louis, MO
07.2006 - 03.2015
- Developed and implemented merchandising plans for the team to ensure all objectives were met.
- Maintained an organized work environment by ensuring proper maintenance of shelves, racks, displays.
- Recruited, trained and supervised a team of 15+ associates responsible for daily operations of the department.
- Reviewed financial statements and reports to evaluate budgeting accuracy, cost control measures and profitability targets.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Developed and implemented strategic merchandising plans to maximize sales and profitability.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Developed pricing promotions and markdowns to meet sales and margin targets.
Area Sales Manager
Lord and Taylor, A Division of May
Des Peres , MO
08.2002 - 07.2006
- Managed a team of sales representatives in order to achieve maximum results.
- Coordinated with logistics teams to ensure timely delivery of goods to customers.
Education
Bachelor of Arts - Fashion Merchandising
Southeast Missouri State University
Cape Girardeau, MO05-1990
Skills
- Budget management
- Process improvement
- Inventory management
- Customer satisfaction
- Team leadership
- Financial analysis
Accomplishments
- Awarded Best Ops scorecard for Division in 2022
- Voted 2025 Q1 Hospitality Star Leader by conworkers
Timeline
Manager of Operations/Omni
Macys Department Store
03.2015 - Current
Merchandise Team Manager
Macys Department Store
07.2006 - 03.2015
Area Sales Manager
Lord and Taylor, A Division of May
08.2002 - 07.2006
Bachelor of Arts - Fashion Merchandising
Southeast Missouri State University