Lisa Kane

Currently a student working towards a BS in Cyber Security and Information Assurance, I have finished my first term and am currently looking for an internship to apply what I am learning. I am working towards several top certifications in the tech industry such as, A+, Sec+, Net+, Pentest+, Cysa+, SSCP, and more.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• My salon duties included payroll, schedule building, front desk, communication with accountant which includes running all monthly reports, cleaning, inventory and retail ordering, social media management, website building and maintenance, human resources, compliance, insurance, customer relations, salon finances, and day to day management of all employees.
• Developed and maintained relationships with customers and suppliers through account development.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
• Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• I handled 1 clinic and 2 clinics remotely
• Handling multiple lines and scheduling for 3 clinics I developed and great sense of organization and attention to detail.

• I scheduled patients and made sure they were completely check in and appointments had been pre-authorized
• Followed up on referrals and assisted with billing needs
• Our office had several Physicians and was extremely busy
• With that being said I am able to handle a steady work flow.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.

• Assist the pharmacist in filling prescriptions while maintain the highest level of customer service
• I handled patient prescription intakes with respect and empathy for their situation.

• Managed medical records, EMR systems, receptionist duties, and worked with insurance companies staff and employees at other medical offices
• Independently responsible for web-based patient portals and laboratory interfaces
• I also assisted with referrals and prior authorizations.
• Maintained accuracy, completeness, and security for medical records and health information.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

• As a licensed Insurance professional, I prepared quotes, conducted client interview to clearly identify and define their insurance needs
• Created marketing materials and attended industry networking events and helped coordinate Chamber of Commerce community events
• Worked with property and casualty , medical and life and health policies
• My licensed has since lapsed