Lisa Kaspszak
Hugo,MN
Summary
Customer-focused professional with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
33
33
years of professional experience
Work History
Manager, Workforce Planning
Walmart
Bentonville, AR
07.2015 - 11.2024
- Provides comprehensive direct support to a large network of over 500 Field Directors and Executive Leaders and over 5000 stores.
- Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Drives the continuous improvement of workforce planning programs and processes by developing methodologies to report program and process performance, reporting key trends and compliance risks, analyzing new and historical performance data to determine the root cause of issues, recommending and presenting remedies and solutions regarding compliance issues and risks, and working with senior management to finalize and implement solutions.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw vendor relations to ensure timely product and service deliveries.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided supervision and development opportunities for associates by mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
- Developed instructional training content, facilitated field training sessions to field leadership. Presented at meetings for small and large groups.
Health and Wellness Specialist
Walmart
10.2009 - 07.2015
Human Resource Manager
Walmart
Vadnais Heights, MN
06.1996 - 10.2009
Hourly Supervisor
Walmart
Vadnais Heights, MN
08.1991 - 06.1996
Skills
- Workforce Management
- Strategic Planning
- Project Management
- Complex Problem-Solving
- Staff Training and Development
- Cultivating Stakeholder Engagement
- Fostering Relationships
- Outstanding Client Support
- Data and Analytics
- Microsoft Office Proficiency
Timeline
Manager, Workforce Planning
Walmart
07.2015 - 11.2024
Health and Wellness Specialist
Walmart
10.2009 - 07.2015
Human Resource Manager
Walmart
06.1996 - 10.2009
Hourly Supervisor
Walmart
08.1991 - 06.1996