LISA KAUFMANN
Charleston,SC
Summary
Dynamic and results-oriented Administrative Assistant with extensive experience in fast-paced office environments, consistently delivering high-quality support and exceptional customer service. Known for maintaining a professional demeanor while expertly managing various clerical tasks, ensuring seamless operations and effective communication within teams. Proven ability to thrive under pressure, demonstrating strong organizational skills and meticulous attention to detail when juggling multiple responsibilities. Dependable team player with a self-motivated work ethic, capable of excelling both independently and collaboratively.
Overview
24
24
years of professional experience
Work History
Owner Operator
Self Employed Services
01.2017 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual needs.
- Facilitated communication between patients and healthcare providers, advocating for their needs and preferences.
- Managed medication schedules, ensuring proper administration and adherence to doctor''s orders.
- Developed strong rapport with patients and families, fostering trusting relationships for optimal care.
- Provided emotional support to patients and families during difficult times, acting as a liaison between them and healthcare providers.
- Performed light housekeeping duties to maintain a clean, safe, and comfortable environment for the patient''s wellbeing.
- Oversaw appointment scheduling for medical visits or therapy sessions while also providing transportation assistance if necessary.
- Increased mobility for patients through assistance with transfers, ambulation, and exercises prescribed by therapists.
Revenue Assurance Specialist
Comcast Cablevision
01.2002 - 01.2017
- 15 years + Customer account exec, Customer Service, Cash handling, Data entry, Admin duties. Clerical and office, proficient. Sales. Revenue Assurance. Accounts payable/rec. In high volume, high pressure situations.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Identified and responded to customer requests and concerns through email, online chat, and phone.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Optimized revenue collections through diligent monitoring of accounts receivable aging reports and decisive action on overdue balances.
- Enhanced financial reporting with thorough audits and timely issue resolution.
Education
High School -
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Comcast Cable Communications University
01-2017
Business admin - undefined
Macomb Community College
01-1996
Skills
- Collaborative project experience
- Onboarding and training new hires
- Independent and collaborative worker
- Inventory control
- Risk management
- Strong attention to detail
Timeline
Owner Operator
Self Employed Services
01.2017 - Current
Revenue Assurance Specialist
Comcast Cablevision
01.2002 - 01.2017
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Comcast Cable Communications University
Business admin - undefined
Macomb Community College