Summary
Overview
Work History
Education
Timeline
Generic

Lisa Kelley

Albany,NY

Summary

I am an energetic and work well with others. I am a quick learner and responsible with the means to accelerate. I am looking to use my abilities and learn as needed.

Overview

16
16
years of professional experience

Work History

Office Manager

Apex Sewer and Drain
Latham, NY
01.2014 - 10.2024
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Input invoices and do daily deposits of payments received.

Sales Associate

Aeropostale
Albany, NY
10.2015 - 03.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Foster Care Provider

Parsons Child and Family Center
Albany, NY
03.2011 - 01.2014
  • Provided foster care services to children in need of a safe and nurturing environment.
  • Developed individualized treatment plans for each child based on their needs and goals.
  • Created daily schedules that incorporated educational, recreational, and therapeutic activities.
  • Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
  • Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
  • Attending to everyday needs.
  • Received certification in MAPP ( Model Approach to Partnership in Parenting)

Residential Counselor

Parsons Child and Family Center
Albany, NY
04.2009 - 05.2011
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Ensured compliance with all safety regulations set forth by local authorities.

Education

Some College (No Degree) - Social Work

Sage College of Albany
Albany, NY

Timeline

Sales Associate

Aeropostale
10.2015 - 03.2018

Office Manager

Apex Sewer and Drain
01.2014 - 10.2024

Foster Care Provider

Parsons Child and Family Center
03.2011 - 01.2014

Residential Counselor

Parsons Child and Family Center
04.2009 - 05.2011

Some College (No Degree) - Social Work

Sage College of Albany

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Lisa Kelley