Lisa Kennedy
Summary
Accomplished account coordinator with a proven track record at Danfoss Corporation, proficient in Supply Chain Support and Client Relationship Management. Known for high productivity and efficiency in task completion. Excels at communication, problem-solving, and time management, ensuring successful project outcomes and satisfied clients.
Overview
24
24
years of professional experience
Work History
Account Coordinator, Top Tier OEM
Danfoss Corporation
Eden Prairie, MN
01.2020 - Current
- Danfoss acquired the hydraulic division from Eaton in 2021.
- Consistently address daily production line interruptions at John Deere Agriculture and Forestry sites.
- Maintain delivery schedules by aligning customer plans with manufacturer operations.
- Lead and participate in daily conference calls with individuals at all levels, with Deere and Danfoss, to maintain the supply chain.
- Coordinate with global teams to ensure prompt support for internal and external operations.
- Engaged in various projects supporting all Danfoss business areas.
- Managed the initiation and execution of part setup for successful on-time project completions.
- Assisted the sales team in meeting John Deere standards, securing ongoing contracts.
Customer Support Representative, Major OEM
Eaton Corporation
Eden Prairie, MN
12.2013 - 01.2020
- Effectively support the Caterpillar Engine locations with daily disruptions to the production line.
- Monitor customer schedules, and collaborate to achieve the 95% on-time delivery goal.
- Lead and participate in multiple conference calls with individuals at all levels, with Caterpillar and Eaton.
- Collaborate with individuals in areas all over the world to support internal and external processes in a timely manner.
- Participate in multilevel projects that support all areas of the Eaton business.
- Maintain all new builds for Caterpillar by initiating the part setup process, collaborating with engineering, and plant departments to meet build dates.
Customer Support Rep., National Distribution
Eaton Corporation
Eden Prairie , MN
06.2002 - 12.2013
- Effectively support all Motion Industries locations with daily requests on orders, part availability, and pricing.
- Maintain new builds with the MPS process.
- Developed and implemented a 'new hire' training manual.
- Assisted area sales managers with customer sales calls and presentations.
Customer Support Representative, Distribution
Eaton Corporation
Eden Prairie , MN
06.2001 - 06.2002
- Effectively support all distribution locations with daily requests on orders, part availability, and pricing.
- Initiated a personal training and development program.
Education
Bachelor of liberal arts degree -
University of Minnesota
12.2000
Skills
- Troubleshooting and problem resolution
- Sales support
- Client Relationship Management
- Supply Chain Support
- Customer Issue Management
- Order management
- Effective Time Management
- Proficient in Multitasking
- Detail-Oriented Approach
- Cross-Functional Collaboration
- SAP management system
- Sales Force
- Microsoft Office
References
References available upon request.
Timeline
Account Coordinator, Top Tier OEM
Danfoss Corporation
01.2020 - Current
Customer Support Representative, Major OEM
Eaton Corporation
12.2013 - 01.2020
Customer Support Rep., National Distribution
Eaton Corporation
06.2002 - 12.2013
Customer Support Representative, Distribution
Eaton Corporation
06.2001 - 06.2002
Bachelor of liberal arts degree -
University of Minnesota
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