Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Kight

Jacksonville ,FL

Summary

FMS Sales Support Associate with strong organizational and problem solving skills working independently or in team environment with 20 years of extensive product knowledge. Successfully developed cross reference reports that enhanced sales, customer order fill rates, and improved product compliance through effective communication and competitive analysis. Adept at leading cross-functional teams to drive revenue-generating strategies.


Overview

19
19
years of professional experience

Work History

FMS Sales Support Associate

HD Supply
06.2020 - Current
  • Provide sales with stock product options by cross-referencing alternate vendor products, purchase orders, and supplier annual spend reports.
  • Provide sales reps with product substitutions for discontinued and backordered items to maintain customer order fill rates.
  • Researched product specifications, warranty, and certifications for customer inquiries to maintain product compliance.
  • Coordinated responses and resources to handle special order product requests.
  • Assessed and analyzed customer requirements to develop effective procurement plans.

Inside Sales Representative

HD Supply
01.2006 - 06.2020
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.1995

Skills

  • Strong organization & communication
  • Salesforce proficient
  • Cross-functional team leadership
  • Competitive analysis
  • Workflow management
  • Product and service management
  • Profit and revenue-generating strategies
  • Client relationship building

Timeline

FMS Sales Support Associate

HD Supply
06.2020 - Current

Inside Sales Representative

HD Supply
01.2006 - 06.2020

High School Diploma -

Edward H. White High School

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Lisa Kight