Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development Training Courses
Timeline

Lisa Kinsfather Dalton

Auburn,WA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

13
13
years of professional experience

Work History

Desk Operations Manager

PHD ENCLOSED LLC
06.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Co Manager

Guess Factory Outlet
07.2023 - 06.2024
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Store Manager

Banter by Signet Jewerlers
07.2017 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

Claire's Stores
02.2012 - 05.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

High School Diploma -

Concrete High School, Concrete Washington
06-2002

* 3.2 GPA


  • Extracurricular Activities: 4 years in band (playing trumpet)
  • Took 2 years in Spanish
  • Study Abroad 2 years in learning Russian

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Inventory management
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • Goal setting
  • Client relationships

Accomplishments

    *Led multiple stores and employees into growth by conquering all metrics, performance, expectations and overcoming objectives.

Professional Development Training Courses

* Product Knowledgement Training Courses.

Completed annually 2017-2022

* Sales/ Upselling- Add Ons/ Cross-Selling Technics - Overcoming Objectives/ Closing the Sale. Completed annually 2017- 2022

*Payment Options- Banter Credit Card, Progressive Leasing, Affirm and Layaways.

Completed annually 2017- 2022

* Upselling and Cross-Selling Techniques to increase sales, suggestive selling & using add-ons to maximize sales. Completed annually 2017- 2022

* Leadership Development: Training for store managers and supervisors on leadership skills, team building, and motivating employees. Completed 08/ 2017

* Business Management: Courses on financial management, inventory control, and operational efficiency. Completed 02/2018

* Human Resources: Training on hiring, performance management, and employee relations.

Completed 09/2017

* Point-of-Sale Systems: Training on using the company's POS system for sales, returns, and inventory management. Completed 07/2017

* CRM Systems: MEDALLIA Learning how to use customer relationship management software to track customer interactions and preferences. Completed 03/2020

* E-commerce: Training on online sales e.g. BOPIS, digital marketing, and social media..

Completed 05/2020

Timeline

Desk Operations Manager - PHD ENCLOSED LLC
06.2024 - Current
Co Manager - Guess Factory Outlet
07.2023 - 06.2024
Store Manager - Banter by Signet Jewerlers
07.2017 - 07.2023
Store Manager - Claire's Stores
02.2012 - 05.2017
Concrete High School - High School Diploma,

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Lisa Kinsfather Dalton