Summary
Overview
Work History
Education
Skills
Timeline
Intern

Lisa Kirkland

Human Resource Management
Jacksonville,FL

Summary

Dynamic Operations Manager with a proven track record at Senior Helpers, enhancing operational efficiency and fostering team leadership. Expert in problem-solving and customer service, I successfully improved employee retention rates and established effective communication channels, driving accountability and performance outcomes. Skilled in managing supply chain operations to ensure timely delivery.

Overview

2016
2016
years of professional experience

Work History

Operations Manager

Senior Helpers - Des Moines
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Correctional Officer

Geo Group Inc
11.2005 - 06.2015
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

Education

General Studies

Telfair Co High
McRae,Ga
06.1985

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency

Timeline

Correctional Officer

Geo Group Inc
11.2005 - 06.2015

Operations Manager

Senior Helpers - Des Moines

General Studies

Telfair Co High

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Lisa KirklandHuman Resource Management