Lisa Kirkwood
Wichita
Summary
Results-driven Medical Billing Specialist with extensive experience at Cardiovascular Consultants of Kansas. Expert in claim submission and denial management, ensuring timely resolution of billing issues. Demonstrated exceptional customer service skills while assisting patients with complex insurance inquiries, fostering positive relationships and enhancing patient satisfaction. Proficient in HIPAA compliance and knowledgeable in Athena and PDS systems.
Overview
23
23
years of professional experience
Work History
Medical-billing-specialist
Cardiovascular Consultants of Kansas
01.2002 - 02.2025
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Education
General
Wichita West High School
Wichita, KSSkills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- CPT knowledge
- Denial management
- Medicare and medicaid process
- Accounts payable
- Collections management
- Files and records management
- Medical billing
- Insurance claims
- Customer service
- Clerical support
- Knowledgeable in Athena and PDS
Timeline
Medical-billing-specialist
Cardiovascular Consultants of Kansas
01.2002 - 02.2025
General
Wichita West High School
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