- Outdoor enthusiast, loves going the beach, fishing and walking in local parks
- I enjoy helping others and giving back to the community
- Gardening
- Avid Reader
- Fashion and Style
Lisa Kluting
Norton Shores
Summary
Retired Registered Nurse with over 30 years of experience, mostly in the Emergency Room department. Seeking a part time position in customer service and tourism to share love of Muskegon and all it has to offer. Expert in customer care and resolving conflict with a positive and friendly attitude. Works well with all ages and backgrounds. Proficient in microsoft word, and other computer software.
Overview
24
24
years of professional experience
Work History
Housewide Supervisor
Trinity Health
04.2020 - 06.2022
- Supervised 3rd shift hospital staff. Oversaw placement of incoming patients to different floors. Coordinated staffing to ensure all shifts were properly covered.
- Communicated with Surgical Department to coordinate appropriate coverage for emergency surgeries.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Emergency Room Registered Nurse
Trinity Health
09.1998 - 03.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
Education
Associate of Arts - Nursing
Muskegon Community College
Muskegon, Mi05-1998
Associate of Applied Science - Nursing
Muskegon Community College
Muskegon, Mi05-1998
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Processes and procedures
Interests
Timeline
Housewide Supervisor
Trinity Health
04.2020 - 06.2022
Emergency Room Registered Nurse
Trinity Health
09.1998 - 03.2020
Associate of Arts - Nursing
Muskegon Community College
Associate of Applied Science - Nursing
Muskegon Community College
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