Lisa Knight
Crawford,WV
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Family Dollar. Proven ability to enhance customer satisfaction through strong multitasking and efficient organization. Recognized for maintaining high standards of cleanliness and food safety while fostering positive relationships with patrons, contributing to increased repeat business.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
The Route 20 Dinner
Rock Cave, WV
04.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, handling transactions accurately and efficiently.
- Adapted quickly to changing customer demands during peak hours, ensuring consistent service quality.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Assistant Manager
Family Dollar
Rock Cave, WV
02.2022 - 04.2024
- Supervised daily store operations to ensure adherence to company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Managed cash handling processes, ensuring accuracy and compliance with financial protocols.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Wait Staff Member
Mountain Mommas
Rock Cave, WV
02.2021 - 02.2022
- Trained new team members on restaurant policies and service protocols to improve onboarding efficiency.
- Monitored inventory levels, assisting in the restocking of supplies as needed for smooth operations.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Education
High School Diploma -
Penn Foster Online Highschool
Chandler05.2010
Skills
- Strong multitasking
- Professional appearance
- Cleanliness and hygiene
- Handling complaints
- Memory retention
- Supply restocking
- Table setting expertise
- Order management
- Order accuracy
- Menu memorization
- Food safety
- Food safety oversight
Timeline
Wait Staff Member
The Route 20 Dinner
04.2024 - Current
Assistant Manager
Family Dollar
02.2022 - 04.2024
Wait Staff Member
Mountain Mommas
02.2021 - 02.2022
High School Diploma -
Penn Foster Online Highschool