Lisa Kopitskie
Spotswood
Summary
Skilled and dedicated manager with 7 years of experience in the food service industry, specializing in customer service and team management. Proven track record of leading teams, enhancing operational efficiency, and maintaining high standards of quality control. Expertise in training and mentoring staff, resolving customer complaints, and ensuring compliance with health and safety regulations. Committed to fostering a positive brand image and driving team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Jersey Mike's Subs
East Brunswick, NJ
04.2018 - Current
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
- Handling of Daily Cash deposits
Education
Liberal Arts & Sciences -
Middlesex County College
Edison, NJ02.1984
Skills
- Cash handling
- Team management
- Interviewing
- Shift management
- Supervising experience
- Food safety
- Food service
- Restaurant experience
- Food industry
- Leadership
- Food handling
- Management
- Food service management
- Restaurant management
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Certification
ServSafe
Timeline
Manager
Jersey Mike's Subs
04.2018 - Current
Liberal Arts & Sciences -
Middlesex County College