Lisa Korfmacher
Retail Management
Winter Park,FL
Summary
Astute and enterprising Senior Assistant successful at leading every facet of new and ongoing operations. Strategic thinker and tactical decision-maker with passion for administrative, and human resource work and willingness to take on any challenge.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Senior Assistant Store Manager
Vera Bradley
Lake Buena Vista, FL
03.2016 - Current
- Oversee and manage operational and financial projects to deliver on time and within budget limitations.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approve regular payroll submissions for employees.
- Interview, hire and train staff associates and equipped to comply with company policies and procedures.
- Implement behavioral-based performance management system to define expectations, standards and key performance areas.
- Develop and manage employee schedules, balancing individual requests and requirements with business needs.
Assistant Manager
Justice For Girls
Sanford, FL
11.2009 - 03.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
High School Diploma -
08.2003 - 05.2007
Skills
Employee scheduling
Training
Operations
Sales and marketing
Customer experience
Timeline
Senior Assistant Store Manager - Vera Bradley
03.2016 - Current
Assistant Manager - Justice For Girls
11.2009 - 03.2016
Pine Ridge High School - High School Diploma,
08.2003 - 05.2007