Lisa Krajick
Milton,TN
Summary
Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Tennessee Oncology
03.2014 - Current
- Responsible for staffing, scheduling and flow of the clinic to ensure safe environment and quality patient care
- Responsible for payroll and overtime
- Coordinates the review, approval and coverage of staff requests for time off.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responsible for annual evaluations and counseling and/or disciplinary processes/corrective action.
- Routinely reviews reports/audits results, etc. to ensures that key performance indicators are met.
- Creates and maintains an environment of trust, integrity, open communication, teamwork and respect.
- Establishes a culture of accountability and praise and recognition.
- Investigates and resolves patient/staff events in a timely manner.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Other duties as required.
Education
High School Diploma -
Oakland High School
Murfreesboro05.1982
Skills
- Process Improvement
- Customer Service
- Health and Safety Compliance
- Performance Monitoring
- Performance Reporting
- Staff Development
- Operations Management
- Operational Efficiency
- Employee Relations and Conflict Resolution
- Performance Evaluations
- Team Leadership
- Employee Motivation
Timeline
Operations Manager
Tennessee Oncology
03.2014 - Current
High School Diploma -
Oakland High School