Lisa Kraus
Momence,IL
Summary
Business professional with 15+ years of experience supporting business operations, client accounts, office administration, customer service, and payroll functions. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy and exceptional service. MBA graduate seeking a remote Administrative Assistant, Operations Coordinator, Customer Support, Client Success or Project Coordinator position.
Overview
20
20
years of professional experience
Work History
Senior Bartender
Rich's Tap
Momence, Illinois
01.2019 - Current
- Manage daily bar operations in a high-volume environment.
- Maintain inventory and place supply orders.
- Coordinate special events and promotions.
- Balance cash drawers and complete daily financial reports.
- Deliver exceptional customer service while handling multiple priorities.
- Assist with social media promotions to increase customer engagement.
Account Executive
Benefit Administrative Systems
Homewood, Illinois
01.2015 - 12.2018
- Managed client accounts and built long-term customer relationships.
- Resolved client issues quickly while maintaining high satisfaction.
- Entered billing codes and maintained accurate records.
- Compared insurance quotes using external databases.
- Assisted walk-in clients and handled incoming communications.
- Coordinated with internal teams to ensure accurate benefit plan implementations.
Program Coordinator
Premier CDL Training
Bradley, Illinois
01.2011 - 12.2014
- Coordinated office operations to streamline workflow and enhance efficiency.
- Managed and organized student records and regulatory paperwork for compliance and accessibility.
- Processed payroll.
- Assisted students during enrollment and job placement processes to ensure successful transitions.
- Worked directly with ownership on marketing initiatives.
- Maintained office communications through phone, email, and fax.
Associate Account Manager
West Corporation
Omaha, Nebraska
01.2008 - 12.2010
- Supported major client accounts.
- Created reports using Excel and PowerPoint.
- Managed multiple deadlines.
- Solved technical and client issues.
- Built relationships with agencies and clients.
- Maintained detailed reporting and documentation.
Customer Service Representative
West Corporation
Omaha, Nebraska
01.2007 - 12.2007
- Consistently delivered excellent customer service.
- Provided technical customer support.
- Managed customer accounts.
- Processed orders and payments.
Education
MBA - Health Care Administration
University of Phoenix
01-2014
Bachelor of Science - Health Care Administration
University of Phoenix
Associate of Arts - Health Care Administration
University of Phoenix
Skills
- Office Administration
- Account Management
- Microsoft Office (Excel, Word, PowerPoint)
- Data Entry
- Customer Service
- Client Relations
- Payroll Support
- Scheduling & Coordination
- Inventory Management
- Problem Solving
- Process Improvement
- Multitasking
- Cash Management
- Training & Team Support
Timeline
Senior Bartender
Rich's Tap
01.2019 - Current
Account Executive
Benefit Administrative Systems
01.2015 - 12.2018
Program Coordinator
Premier CDL Training
01.2011 - 12.2014
Associate Account Manager
West Corporation
01.2008 - 12.2010
Customer Service Representative
West Corporation
01.2007 - 12.2007
MBA - Health Care Administration
University of Phoenix
Bachelor of Science - Health Care Administration
University of Phoenix
Associate of Arts - Health Care Administration
University of Phoenix