Lisa Williams Rigsby
Longview,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Online Grocery Associate
Walmart
08.2019 - 11.2021
- Assisted in picking and packing online grocery orders accurately and efficiently.
- Learned inventory management systems for tracking product availability and stock levels.
- Supported team in maintaining cleanliness and organization of workstations and storage areas.
- Engaged with customers to address inquiries regarding order status and delivery options.
- Collaborated with colleagues to optimize workflow processes during peak hours.
- Adapted quickly to new technologies for order processing and fulfillment tasks.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
No Degree - Associate of Science
Florida State College At Jacksonville
Jacksonville, FL, FL 12.2010 - 02.2013
Medical Assisting Certificate - Medical Assisting
Ultrasound Diagnostic
Jacksonville, FLHigh School Diploma - General Studies
Mandarin High School
Jacksonville, FLSkills
- Customer engagement
- Workflow optimization
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Adaptability to change
- Order accuracy
- Customer relations
- Retail
- Multitasking capacity
Timeline
Online Grocery Associate
Walmart
08.2019 - 11.2021
No Degree - Associate of Science
Florida State College At Jacksonville
12.2010 - 02.2013
Medical Assisting Certificate - Medical Assisting
Ultrasound Diagnostic
High School Diploma - General Studies
Mandarin High School