Lisa Krueger
Burlington
Summary
Results-driven professional with focus on communication and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management. Team player with an open-mind to take constructive input with positive attitude.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Aurora Medical Center
10.2022 - Current
- Collected blood specimens using venipuncture and capillary techniques to ensure accurate testing.
- Maintained sterile environment and adhered to safety protocols while performing phlebotomy procedures.
- Assisted in patient identification and preparation, enhancing comfort during blood collection.
- Documented patient information and specimen details accurately in electronic health records systems.
- Assisted in training new staff on procedures and safety standards related to phlebotomy practices.
- Maintained accurate records of specimens, adhering to strict protocols for labeling and tracking.
- Monitored inventory levels of supplies, facilitating timely replenishment to avoid disruptions in service.
- Streamlined workflow processes, reducing wait times for patients while maintaining high-quality care standards.
Paint Crew Leader
Complete Piers & Lifts
05.2019 - 09.2022
- Responsible for recruiting and training new painting team members to ensure the standard of painting is consistently held throughout the crew.
- Taking inventory of all paint and painting supplies for order purposes.
- Customer relations and ambassador, meeting before and after work has been completed to exceed expectations.
- Coordinated daily work schedules, optimizing resource allocation for improved efficiency.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Established positive relationships with customers and colleagues through high standards of customer service.
Crew Chief
Servpro of Southwest Waukesha County
10.2019 - 05.2021
- Responsible for contacting customers and adjusters during water losses, fires, sewage losses and cleaning in the customer’s home.
- Scoping of damage in homes and problem solving to ensure all work was completed within the IICRC guidelines of Servpro Corporate headquarters.
- Physically responsible for lifting 50lbs or more daily depending on workload.
- Extensive leadership of a crew of technicians verbally and in written communication.
- Certified in water mitigation and fire damage mitigation through IICRC.
- Monitored project progress, adjusting plans as necessary to meet client needs and timelines.
- Maintained clear communication with clients, addressing concerns and providing status updates throughout projects.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
Store Manager
End of the Leash
01.2016 - 01.2019
- Responsible for entering new products into the system for pricing, transferring, and inventory purposes.
- Using said system for entering invoices from deliveries for billing purposes.
- Manage all team members to ensure the retail business area has maintained a clean and organized appearance.
- Training new employees and sharing valuable knowledge regarding products.
- Trained and developed staff on sales techniques and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Phlebotomy Technician -
Waukesha County Technical College
Pewaukee, WI09.2025
Medical Coding Specialist - undefined
Waukesha County Technical College
Pewaukee, WISkills
- Proficient in managing multiple tasks simultaneously
- Dedicated to task completion
- Effective verbal communication
- Trained in Basic Life Support techniques
- Punctual and dependable
- Work Planning and Prioritization
- Teamwork and collaboration
Timeline
Phlebotomist
Aurora Medical Center
10.2022 - Current
Crew Chief
Servpro of Southwest Waukesha County
10.2019 - 05.2021
Paint Crew Leader
Complete Piers & Lifts
05.2019 - 09.2022
Store Manager
End of the Leash
01.2016 - 01.2019
Medical Coding Specialist - undefined
Waukesha County Technical College
Phlebotomy Technician -
Waukesha County Technical College