Lisa Krulasik
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated jewelry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Fine Jewelry Sales Specialist
Greenwich Street Jewelers
New York, NY
02.2024 - Current
- Assisted customers in selecting jewelry based on preferences and occasions.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Utilized POS system for processing sales transactions efficiently.
- Maintained organized displays to enhance customer engagement and shopping experience.
- Collaborated with team members to ensure inventory accuracy and availability.
- Built strong client relationships through consistent communication and effective problem-solving.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Designer and Fine Jeweler
Lisa Krulasik
New York, NY
09.2015 - Current
- Collect cost breakdown of jewelry (materials cost, labor, processes required, etc) calculate and relay total cost of project to client.
- Established growing client list through organic marketing and website content.
- Handle client facing communication.
- Review custom project requirements to plan workflows and evaluate client time and budget constraints.
- Apply skill in color theory and composition to bring client visions to fruition.
- Photograph and use Adobe Creative Suite to edit images of all finished jewelry for use in marketing materials and website content.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Learn new skills and apply to tasks to improve efficiency and productivity.
- Monitor inventory to keep stock levels and databases updated.
- Deliver services to customer locations within specific timeframes.
Logistics Coordinator and Inventory Manager
Laura Lombardi
New York, NY
03.2020 - 02.2024
- Generate documentation and information required for customer shipments, such as: proformas, delivery notes, commercial invoices, certificates of origin.
- In close communication with jewelry production team to track progress of product completion.
- Manage components and finished jewelry inventory to ensure all quantities logged are accurate, report and investigate any discrepancies.
- Manage over 40 wholesale orders each season of varying sizes from production to end-user and notify wholesale clientele of status' or potential delays.
- Coordinate shipping requests for expedited delivery and document accurately to achieve correct shipping and billing.
- Maintain shipping and packing procedures manual detailing processes required for each individual wholesale account.
- Maintain excellent working relationships with wholesale clientele by efficiently responding to inquiries and complaints concerning orders, invoices and shipments.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
Design and Production Developer and Coordinator
Paige Novick
New York, NY
10.2016 - 08.2017
- Created materials and designs in Adobe Illustrator for use in presentations and communications.
- Researched design trends, technology and processes.
- Developed fine jewelry designs that are still used today.
- Maintained open communication by presenting regular updates on project status'.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
Graduate Gemologist - Diamonds And Colored Stones
Gemological Institute of America-New York
New York, NY05.2018
Bachelor of Fine Arts With Honors - Jewelry And Metalsmithing
Pratt Institute
Brooklyn, NY06.2016
Skills
- Highly Organized
- Fast Learner
- Verbal and Written Communication
- Critical Thinking
- Work Delegation and Tracking
- Quantity Checking
- Inventory Control
- Materials and Supply Allocation
- Logistics Process Improvement
- Shipping and Receiving
- Dispatch Coordination
- Warehousing Processes
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Jewelry Skills
- Adobe Illustrator Technical Drawings / Specs
- Drawing / Watercolor & Gouache Rendering
- Bench Work
- Fabrication
- Hollow Construction
- Casting
- Wax Working
- Wood Carving
- Polishing / Finishing
Timeline
Fine Jewelry Sales Specialist
Greenwich Street Jewelers
02.2024 - Current
Logistics Coordinator and Inventory Manager
Laura Lombardi
03.2020 - 02.2024
Design and Production Developer and Coordinator
Paige Novick
10.2016 - 08.2017
Designer and Fine Jeweler
Lisa Krulasik
09.2015 - Current
Graduate Gemologist - Diamonds And Colored Stones
Gemological Institute of America-New York
Bachelor of Fine Arts With Honors - Jewelry And Metalsmithing
Pratt Institute