Kalen Jolley
Oklahoma City,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Fine Jewelry Sales Associate
Huntington Fine Jewelers
Oklahoma City, Oklahoma
05.2022 - Current
- Participated in promotional events such as trunk shows or special discounts for holiday
- Attended weekly staff meetings to discuss trends in the industry and provide feedback on customer service issues.
- Advised customers on proper care of fine jewelry pieces.
- Ensured store security by monitoring suspicious activities and individuals.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Resolved customer complaints in an efficient and courteous manner.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Processed sales transactions using point-of-sale systems.
- Worked closely with the store manager to develop strategies for increasing sales revenue.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
General Manager
Veras Posh Paws
Moore, OK
04.2016 - 05.2022
- Designed sales and service strategies to improve revenue and retention.
- Drove staff performance by creating incentives and positive work atmosphere.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Tracked monthly sales to generate reports for business development planning.
- Created weekly work schedule.
- Filed Payroll biweekly.
- Solved problems, handled escalated issues and mitigated risks. (Customers, and dogs)
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks
- Coached staff on strategies to enhance performance and improve customer relations.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Bartender & Administrative Assistant
Hollies Flatiron Steakhouse
Moore , OK
03.2013 - 01.2016
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Created unique cocktails for special events.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Handled large amounts of money in preperation for early morning bank pick ups.
Education
Colored Stones Essential -
Gemological Institute of America-Los Angeles
Culver City, CA07-2022
Diamond Essentials -
Gemological Institute of America-Los Angeles
Culver City, CA07-2022
Jewelry Essentials -
Gemological Institute of America-Los Angeles
Culver City, CA06-2022
High School Diploma -
Moore High School
Moore05.2012
Skills
- High attention to detail
- Outstanding customer service
- Suggestive selling
- Ambitious
- Positive attitude
- Highly Organized
- Fair team player
- High functioning multitasker
- Sales team development
- Supervision and training
- Leadership and team building
- Employee scheduling
- Records management systems
- Accounting skills
Additional Information
I have traveled to various countries including Switzerland, Germany, Austria, France and various states in America. Doing this out of interest has made me well rounded in culture and humbled. I am fascinated with visiting art museums, learning about different cultures, reading, cooking and baking. Next hobby I am looking into is plant life agriculture to try to produce a garden for harvesting my own food.
References
- Tricia Dwiggins +1 (405) 974-8123
- Taylor Baez +1 (405) 765-8173
- Melissa Pedersen +1 (405) 658-8954
- Jerica Rhul +1 (405) 570-5872
- Sean Burger +1 (405) 249-5504
- Taehe Kim +1 (405) 821-3577
- Thomas Lindsey +1 (870) 784-6419
Timeline
Fine Jewelry Sales Associate
Huntington Fine Jewelers
05.2022 - Current
General Manager
Veras Posh Paws
04.2016 - 05.2022
Bartender & Administrative Assistant
Hollies Flatiron Steakhouse
03.2013 - 01.2016
Colored Stones Essential -
Gemological Institute of America-Los Angeles
Diamond Essentials -
Gemological Institute of America-Los Angeles
Jewelry Essentials -
Gemological Institute of America-Los Angeles
High School Diploma -
Moore High School