Ashley Ludden
Clarksville,TN
Summary
Experienced customer service professional with a strong background in resolving concerns, verifying sensitive information, and delivering calm, friendly support. Skilled in active listening, problem solving, and handling billing and service issues with accuracy. Ready to support smooth client experiences and high satisfaction.
Overview
5
5
years of professional experience
Work History
Fine Jewelry Sales Associate
JC Penney Stores
Clarksville, Tennessee
05.2026 - Current
- Guided customers in selecting fine jewelry at the JCPenney counter, and enhancing their shopping experience.
- Established trust with customers through attentive listening and personalized service.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Supported inventory counts and restocked fine jewelry displays.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Medical Support Assistant
Fort Eisenhower Medical Center
Fort Gordon, Georgia
05.2024 - 05.2026
- Greeted patients and visitors.
- Coordinated patient check-in and check-out.
- Updated patient records, demographics, and visit information with accuracy.
- Answered phone calls and routed messages to appropriate medical staff.
- Verified accurate patient demographic and insurance information.
- Performed clerical tasks such as answering phones, filing records, printing and fax.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Updated records through EHR/EMR
Customer Service Representative
PSCU Financial Services
Augusta, GA
04.2022 - 05.2024
- Verified member identities before discussing sensitive financial information at PSCU Financial Services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing disputes using PSCU service procedures and account records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certifitcation - Phlebotomy
Phlebotomy Training Specialists
Augusta, GA02-2024
Pharmacist Certification - Pharmacy Tech
Training For Life
Augusta, Georgia03-2021
High School Diploma -
Cornerstone Christian Correspondence
Townsend, Georgia09-2006
Skills
- Active listening
- Problem solving
- Attention to detail
- Exceptional customer service
- EHR/EMR
- HIPAA compliance
- Conflict resolution
- Detail-oriented
- Data Entry
- Medical terminology
Timeline
Fine Jewelry Sales Associate
JC Penney Stores
05.2026 - Current
Medical Support Assistant
Fort Eisenhower Medical Center
05.2024 - 05.2026
Customer Service Representative
PSCU Financial Services
04.2022 - 05.2024
Certifitcation - Phlebotomy
Phlebotomy Training Specialists
Pharmacist Certification - Pharmacy Tech
Training For Life
High School Diploma -
Cornerstone Christian Correspondence