Lisa Kubicek

• Processed various account transactions efficiently, ensuring accuracy and compliance with federal and state regulations.
• Educated customers on product offerings based on the best fit for their needs.
• Created new relationships within the community, and resolved customer issues that would've otherwise caused them to break ties with the company.
• Quickly adapted to four different system conversions within an 18-month period.

• Identified areas for improvement within logistics process to enhance operational efficiency.

• Performed quality assurance checks on all incoming orders before releasing them into inventory.

• Implemented best practices for tracking, storing, and distributing medical products

• Handled $2.7 million dollars worth of CLVIII medical supplies and distributed throughout CENTCOM with a 98%
  accuracy over a 9-month period in a timely manner.
• Implemented relationships with several vendors and other bases around CENTCOM and EUCOM to create more efficient
  systems and trading of essential supplies to support the local hospitals.
• Used data from a two year period to create excel spreadsheets of most used products, budget, and to cancel
  products no longer needed.
• Extended influence by creating a mutual agreement with Task Force Savior in Baghdad, Iraq and other branches of the DOD such as the United States Air Force and the United States Marines to mitigate supply shortfalls.
• Created a new and more efficient system for disposing of biohazard and other hazardous materials.
• Contributions resulted in a zero-balance rate of 1.3% (DA target 8%), an MRD rate of 0.6% (DA target 1%), and inventory accuracy of 98% (DA target: 95%)
  
  
  

• Worked efficiently in fast-paced environment, providing excellent customer service to enhance customer satisfaction.

• Performed cashiering duties accurately including taking orders, handling payments, making change.

• Handled customer complaints professionally while maintaining composure under pressure.

• Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines.

• Processed payments and completed register transactions accurately.