Lisa La Gala
Hudson,USA
Summary
A well-qualified health administrative professional with a successful track record in improving operations and solving problems. Highly skilled at building lasting relationships with key decision-makers, patients, and team members to advance company goals. Ready to leverage training and experience to embrace new professional challenges.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
MyCare Medical
Port Richey, FL
11.2023 - Current
- Ensures the timely processing of patient referrals to various specialties through their health insurance company via the portal.
- Fostering and maintaining strong relationships with service providers and patients to effectively manage referrals.
Human Resources Manager
Aveanna Healthcare (Formally Doctor’s Choice)
Palm Harbor, FL
01.2022 - 01.2023
- Responsible for providing a broad range of HR support including:
- Conducting onboarding, processing new hires, and maintaining employee files while adhering to employment retention requirements.
- Processing employee information, including personnel data, compensation, benefits, tax information, attendance records, and performance evaluations.
Administrative Office Coordinator
Aveanna Healthcare (Formally Doctor’s Choice)
Palm Harbor, FL
02.2021 - 01.2022
- Responsible for managing the accurate and timely completion and submission of all health claims billing.
- Ensures reimbursement by effectively managing billing operations.
Office Manager
Intelicare Health Services
Zephyrhills, FL
10.2020 - 02.2021
- Responsible for overseeing all aspects of operations, including human resources, client intake, billing, caregiver management, and scheduling.
- Started the hiring process for caregivers, which included processing applications, conducting background screenings, performing testing, interviewing candidates, and validating references.
- Trained caregivers and kept their files organized according to established policies and procedures.
- Recorded employee information including personnel data, compensation, benefits, tax information, attendance, performance reviews, evaluations, and termination details.
- Ordered and maintained office supplies, forms, and equipment
- Scheduled shifts by matching caregiver qualifications and availability with client needs
- Processed payroll for both clinicians and office staff
Administrative Coordinator
Nurse On Call
Port Richey, FL
03.2020 - 10.2020
- Coordinated agency referrals, tracked documentation, and facilitated compliance with HCHB; prepared reports to ensure patient and associate scheduling needs were met.
- Ensure that agency referrals are communicated effectively to the appropriate associates within the agency.
- Responsible for promptly reviewing and directing Navi referrals.
- Helps coordinate scheduling to ensure prompt initiation of care.
Referral Coordinator / Medical Assistant
Access Healthcare
Port Richey, FL
04.2015 - 03.2020
- Responsible for the timely processing of patients' specialist referrals through their health insurance company, either via portal or phone.
- Responsible for scheduling appointments, managing inventory, charting in EMR, recording patient vitals, and obtaining both previous and current medical history and medications.
- Building and sustaining relationships with service providers and patients to efficiently manage referrals.
Education
Medical Assistant Diploma - undefined
Sanford Brown
Tampa, FL01.2010
High School Diploma - undefined
Hollywood Hills High School
Hollywood, FL05.1993
Skills
- Proficient in all aspects of Microsoft Office
- Skilled in Forcura, Navi, and various EMR systems
- Knowledgeable in medical terminology, CPT-4, and ICD-9/10 coding
- Adheres to HIPAA and confidentiality standards
- Experienced with HCHB
- Focused on succession planning and employee retention
- Adept at talent management
- Experienced with Kinnser and WellSky
- Collaborative team player
- Competent in performance management
- Provides coaching and feedback effectively
LANGUAGES
English
Timeline
Referral Coordinator
MyCare Medical
11.2023 - Current
Human Resources Manager
Aveanna Healthcare (Formally Doctor’s Choice)
01.2022 - 01.2023
Administrative Office Coordinator
Aveanna Healthcare (Formally Doctor’s Choice)
02.2021 - 01.2022
Office Manager
Intelicare Health Services
10.2020 - 02.2021
Administrative Coordinator
Nurse On Call
03.2020 - 10.2020
Referral Coordinator / Medical Assistant
Access Healthcare
04.2015 - 03.2020
Medical Assistant Diploma - undefined
Sanford Brown
High School Diploma - undefined
Hollywood Hills High School