Mary Catherine Gonzales
San Antonio,TX
Summary
Recent graduate with foundational knowledge in Criminal Justice with some experience gained through academic projects and internships. Personable and proactive team player, skilled at problem-solving and managing time effectively to meet deadlines and achieve goals. Prepared to start career and make meaningful contributions with commitment and drive. I possess a fundamental understanding of criminal law and investigative procedures, coupled with strong research and analytical skills. Committed to contributing effectively to community by supporting justice initiatives and legal processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional
San Antonio ISD and Northside ISD
08.2024 - Current
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Substitute Teacher and Tutor
Archdiocese- St. Mary Magdalene Catholic School
01.2017 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Provided constructive feedback during tutoring sessions, helping students understand complex concepts and improve their overall performance.
AVID Tutor
NISD- Vale Middle School
08.2021 - 06.2022
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Prepared instructional materials and tutorial practice techniques for such subjects as Mathematics, English and History.
- Enhanced students' understanding of mathematical concepts with practical application exercises.
Violin Consultant and Collections
Antonio Strad Violin
01.2020 - 07.2021
- Evaluated client needs and expectations in an instrument, establishing clear wants for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate instrument brands and accessories
- Managed client relationships with schools at various districts through regular check-ins about wants and needs.
- Built rapport with customers by demonstrating understanding of their situations while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Negotiated to collect balance in full.
Legal Assistant • Internship
Heard & Smith LLC
06.2018 - 12.2018
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
Server and Trainer
54th Street Bar Restaurant and bar
07.2016 - 09.2019
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Criminology/Criminal Justice
Texas A&M University
San Antonio12-2024
Associate of Science - Criminology/Criminal Justice
Northwest Vista College
San Antonio05.2021
High School Diploma -
Sandra Day O’Connor High School
San Antonio06.2016
Skills
- Exceptional Multitasker
- Excellent Communication
- Cooperative and flexible
- Great Organization
- Dependable
- Quick learner
- Teamwork
- Self-management
- Empathetic
- Confident
- Proficient in all aspects of Microsoft Office
- Excellent use of office equipment
- Type 50 WPM
- Accounting & Collections experience
- Strong work ethic
- Exceptional customer service
- Adaptable
Certification
- Notary Public Commission - Texas Secretary of State
Languages
Spanish
Limited Working
Timeline
Substitute Paraprofessional
San Antonio ISD and Northside ISD
08.2024 - Current
AVID Tutor
NISD- Vale Middle School
08.2021 - 06.2022
Violin Consultant and Collections
Antonio Strad Violin
01.2020 - 07.2021
Legal Assistant • Internship
Heard & Smith LLC
06.2018 - 12.2018
Substitute Teacher and Tutor
Archdiocese- St. Mary Magdalene Catholic School
01.2017 - 06.2024
Server and Trainer
54th Street Bar Restaurant and bar
07.2016 - 09.2019
- Notary Public Commission - Texas Secretary of State
Bachelor of Science - Criminology/Criminal Justice
Texas A&M University
Associate of Science - Criminology/Criminal Justice
Northwest Vista College
High School Diploma -
Sandra Day O’Connor High School
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