LISA LANG
Parrish,FL
Summary
Healthcare operations professional with 15+ years of progressive experience supporting patients, physicians, hospital leadership, and multidisciplinary healthcare teams. Expertise includes patient access, residency program administration, physician support, office operations, onboarding, workflow optimization, and process improvement. Recognized for anticipating organizational needs, building trusted relationships, and leading complex administrative operations in fast-paced healthcare and business environments. Passionate about returning to healthcare to improve patient experiences while supporting physicians, care teams, and organizational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager / Operations Coordinator
RE/MAX, The Collective Agency
Michigan
01.2021 - Current
- Directed daily operations for a growing real estate brokerage supporting up to 10 real estate agents, executive leadership, and clients.
- Managed onboarding for all new agents, including preparing independent contractor agreements, collecting W-9 documentation, configuring technology platforms, and setting up commission payment systems.
- Coordinated 12–16 active real estate transactions simultaneously, ensuring contractual deadlines, compliance requirements, and communications remained on schedule.
- Served as the primary liaison between clients, lenders, title companies, inspectors, attorneys, and agents, resolving issues to facilitate successful closings.
- Directed office marketing initiatives, social media strategy, client appreciation events, and community outreach programs to strengthen brand visibility and client engagement.
- Maintained confidential financial, legal, and client records while ensuring accuracy and compliance.
- Delivered exceptional customer service while managing multiple competing priorities in a deadline-driven environment.
OB/GYN Residency Program Coordinator
Hurley Medical Center
Michigan
01.2019 - 01.2021
- Managed the daily administrative operations of an ACGME-accredited OB/GYN Residency Program supporting 4 attending physicians and 15 resident physicians.
- Partnered directly with the Program Director to coordinate physician schedules, resident rotations, evaluations, accreditation activities, and departmental operations.
- Coordinated all residency recruitment activities, including candidate interviews, itineraries, orientation, meals, and Match Day logistics.
- Maintained ACGME documentation and supported accreditation compliance.
- Created a comprehensive master scheduling system for attending physicians, improving communication, visibility, and departmental coordination.
- Coordinated monthly schedules for attending physicians and residents while balancing educational and clinical requirements.
- Proactively identified workflow improvements and implemented administrative processes that enhanced departmental efficiency, scheduling accuracy, and communication among physicians, residents, and hospital leadership.
- Built trusted working relationships with physicians, residents, hospital leadership, and external organizations.
Information Technology Extern
Hurley Medical Center
Michigan
01.2017 - 01.2019
- Supported physician onboarding and access management within Epic and hospital information systems.
- Assisted with user account management, security access requests, and technology support for physicians and clinical staff.
- Maintained data accuracy while protecting confidential patient and employee information.
- Collaborated with Information Technology and clinical departments to support efficient healthcare operations.
Patient Access Administrative Representative
Genesys Regional Medical Center
Grand Blanc, MI
01.2008 - 01.2017
- Registered 60+ emergency department patients per shift while maintaining accuracy and efficiency in a fast-paced hospital environment.
- Collected demographic, insurance, and financial information while ensuring HIPAA compliance and accurate patient records.
- Recognized potentially life-threatening symptoms during patient registration, including chest pain, and immediately alerted clinical staff to expedite care.
- Assisted patients and families during stressful situations by providing compassionate customer service and helping de-escalate concerns related to extended emergency department wait times.
- Verified insurance eligibility and ensured accurate registration information to support timely patient care.
- Trained and mentored newly hired Patient Access staff on registration procedures, customer service standards, and departmental workflows.
- Collaborated with registration staff, nursing, physicians, laboratory, radiology, and ancillary departments to ensure timely patient throughput.
Education
MA Certificate -
Ross Medical Education Center
Bachelor of Science - Information Technology – Assurance & Security
Capella University
Skills
- Healthcare Operations
- Patient Access & Registration
- Insurance Verification
- Epic EMR
- HIPAA Compliance
- Office Management
- Program Coordination
- Physician & Provider Support
- ACGME Residency Administration
- Staff Onboarding
- Process Improvement
- Customer Service
- Scheduling & Calendar Management
- Marketing & Event Planning
- Microsoft Office Suite
Certification
Epic Security (2018)
Timeline
Office Manager / Operations Coordinator
RE/MAX, The Collective Agency
01.2021 - Current
OB/GYN Residency Program Coordinator
Hurley Medical Center
01.2019 - 01.2021
Information Technology Extern
Hurley Medical Center
01.2017 - 01.2019
Patient Access Administrative Representative
Genesys Regional Medical Center
01.2008 - 01.2017
Bachelor of Science - Information Technology – Assurance & Security
Capella University
MA Certificate -
Ross Medical Education Center