LIsa Larson
Rolla,MO
Summary
Dynamic Owner/Operator at Tailwaggers Pet Grooming, adept at enhancing operational efficiency and fostering customer loyalty. Spearheaded staff training programs and optimized appointment scheduling, resulting in improved client satisfaction. Skilled in inventory management and team leadership, ensuring compliance with health regulations while delivering exceptional grooming services.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Tailwaggers Pet Grooming
07.1997 - 09.2025
- Managed daily operations to ensure high-quality pet grooming services.
- Developed and implemented training programs for staff to enhance grooming techniques.
- Oversaw inventory management, ensuring adequate supplies for grooming services.
- Cultivated customer relationships to foster loyalty and repeat business.
- Scheduled appointments
- Developed customer promotions
- Provided appointment reminders
- Streamlined scheduling processes to optimize appointment efficiency and client satisfaction.
- Ensured compliance with health and safety regulations in grooming practices.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided follow up calls/texts to ensure customer relationships
- Provided all grooming services: nail trims, ear cleaning, bathing, haircuts, overall assessments for health issues
Education
Certified Pet Groomer - Pet Grooming
National School of Dog Grooming
Tulsa, OK 04-1993
Skills
- Business operations
- Customer relationship management
- Staff training and development
- Inventory management
- Appointment scheduling
- Grooming techniques
- Customer promotions
- Operational efficiency
- Client follow-up procedures
- Equipment maintenance
Timeline
Owner/Operator
Tailwaggers Pet Grooming
07.1997 - 09.2025
Certified Pet Groomer - Pet Grooming
National School of Dog Grooming