Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Lear

Lexington,United States

Summary

Dynamic Release of Information Specialist with a proven track record at Vital Record Control, excelling in medical records management and HIPAA compliance. Renowned for delivering exceptional customer service and meticulous attention to detail, ensuring accurate document retrieval and patient satisfaction. Adept in Microsoft Office and committed to enhancing operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Release of Information Specialist

Vital Record Control
Lexington, United States
02.2025 - Current
  • Provide outstanding customer service to each patient, and clients. By making sure they have the proper information and paperwork that is needed to complete their request for any PHI they are asking for.
  • Reviewed requester information to obtain patient data from electronic, off-site or physical records in compliance with HIPAA guidelines.

Registrar/ Medical Receptionist

Lexington Clinic
Lexington, United States
09.2023 - 02.2025
  • Checked patient check-ins and check-outs for appointments.
  • Verified patient personal information and insurance eligibility.
  • Scheduled and rescheduled appointments, preparing charts for following day.
  • Handled incoming calls and initiated calls to patients, performing clerical duties.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.

Medical Assistant

Urgent care of Kentucky
Lexington, United States
10.2022 - 01.2024
  • Check patient’s in, verifying their name and date of birth.
  • Taking vitals such as height, weight, blood pressure, temperature and pulse ox.
  • Record all information into the patient’s EMR.
  • Do any test and give any injections the provider orders.
  • As well as to make sure the patient has a great visit.

Credentials Specialist

Tryfactor
Lexington, United States
06.2022 - 10.2022
  • Provide outstanding customer service, by making sure the customers information is correct and updated and verified.
  • So I can issue them a real ID driver’s license, or identification card or permit.

Manager of CBD

Rod Hatfield Chevrolet
Lexington, United States
03.2022 - 06.2022
  • Making sure all incoming and outgoing calls were taking care of.
  • Making sure customers appointments were made and details about the appointment were told to every customer.
  • Making sure to manage the other workers in the call center making sure everything had the right information to give the customers and that they provided outstanding customer service.

Customer Service Representative

LexTran Transit Authority
Lexington, United States
03.2021 - 03.2022
  • Help customer get to the bus they needed and sell tickets and bus passes to every customer who needed them.
  • Teach customers how to ride the transit to and from the places they need to go.
  • Answer calls and help schedule appointments for ride along.

Pharmacy Technician

Wheeler Pharmacy
Lexington, United States
07.2021 - 09.2021
  • Fill prescriptions for patients, count meds for orders, stock medicine, and call doctors office if needed to verify and complete a prescription.
  • And help fill medication boxes for senior living homes, and any other clerical duties as well.

Education

Certificate in Pharmacy Technician -

Bluegrass Community and Technical College
Lexington, KY
05.2021

Certificate in Medical insurance billing and coding -

Bluegrass Community and Technical College
Lexington, KY
05.2010

High school diploma or GED - All courses

Employment Solutions, CTE
Lexington, KY
12.2000

Skills

  • Medical records management
  • Medical terminology expertise
  • Office administration
  • Microsoft Office proficiency
  • Excel data analysis
  • Customer service excellence
  • HIPAA compliance knowledge
  • Document retrieval skills
  • Attention to detail

Certification

  • RHIT
  • RHIA
  • AHIMA
  • Certified Coding Specialist

Timeline

Release of Information Specialist

Vital Record Control
02.2025 - Current

Registrar/ Medical Receptionist

Lexington Clinic
09.2023 - 02.2025

Medical Assistant

Urgent care of Kentucky
10.2022 - 01.2024

Credentials Specialist

Tryfactor
06.2022 - 10.2022

Manager of CBD

Rod Hatfield Chevrolet
03.2022 - 06.2022

Pharmacy Technician

Wheeler Pharmacy
07.2021 - 09.2021

Customer Service Representative

LexTran Transit Authority
03.2021 - 03.2022

Certificate in Pharmacy Technician -

Bluegrass Community and Technical College

Certificate in Medical insurance billing and coding -

Bluegrass Community and Technical College

High school diploma or GED - All courses

Employment Solutions, CTE

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Lisa Lear