Lisa Lee
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Format Specialist
News Press Gazette
Colorado Springs, CO
02.2019 - Current
- Schedule network and local programming for 18 Fox and Telemundo television stations
- Ensuring that the programs are set up with the correct commercial break
- I work close with other departments and networks to make sure the correct programs are airing.
- Exercised versatility in fast-paced, agile work environments.
- Coordinated and managed various programs or projects to achieve established objectives.
- Resolved customer complaints or answered customers' questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure projects were completed on time.
- Resolved customer complaints in a timely manner while upholding company standards.
Commercial Cleaner
Environmental Control
Colorado Springs, CO
01.2023 - 05.2023
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Maintained janitorial closets stocked with supplies for daily use.
Owner
Lola's Healing Light
Colorado Springs, CO
01.2017 - 12.2018
- Handcrafted Jewelry and resin pieces
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
Director of Client Services/Account Manager
Event Networks Inc
Littleton, CO
09.2013 - 12.2016
- Reviewed and approved client usage reports to assist accounts receivable team with billing process.
- Attended to daily client service requests and provided support.
- Managed client complaints with high level of professionalism and competence.
- Provided leadership, guidance and direction to team members in order to meet client needs.
- Cultivated relationships with clients by providing superior customer service.
- Created and maintained comprehensive reports of all client activities.
- Monitored progress of projects and reported results to senior management.
- Managed staff performance reviews and conducted regular feedback sessions.
- Collaborated with other departments to resolve customer issues quickly and efficiently.
Manager of Network Operations/Supervisor
Technicolor/Hallmark
Greenwood Village, CO
10.2000 - 04.2012
- Managed crew of 9 supervisors and 19 Master Control Operators, Broadcasted 20+ International channels throughout South America, Europe and Asia.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
Supervisor/Master Control Operator
National Digital Television Center
Littleton, CO
08.1994 - 09.2000
- Coordinated employee schedules according to shift changes and availability.
- Directed and supervised team of 100 employees in 24 X 7 operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Education
Associates Degree in Music and Video Business -
Art Institute of Colorado
04.1992
Skills
- Self-starter
- Management
- Dependable
- Dedicated
- Proactive
- Detail oriented
- Training
- Supervision
- Customer service
- Quality Assurance
- Customer Relations
- Department Oversight
- Schedule Management
- Hiring and Onboarding
- Staff Management
- Employee Reviews
- Employee Scheduling
- Document Management
- Administrative Oversight
References
References available upon request.
Timeline
Commercial Cleaner
Environmental Control
01.2023 - 05.2023
Format Specialist
News Press Gazette
02.2019 - Current
Owner
Lola's Healing Light
01.2017 - 12.2018
Director of Client Services/Account Manager
Event Networks Inc
09.2013 - 12.2016
Manager of Network Operations/Supervisor
Technicolor/Hallmark
10.2000 - 04.2012
Supervisor/Master Control Operator
National Digital Television Center
08.1994 - 09.2000
Associates Degree in Music and Video Business -
Art Institute of Colorado
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