Marla Pacheco
PHOENIX,AZ
Summary
Detail-oriented Document Control Specialist with expertise in maintaining secure documentation for compliance reviews. Reviewed client and medical records for accuracy, ensuring adherence to standards. Organized documentation workflows and conducted quality assurance checks to improve efficiency and accessibility. Collaborated cross-functionally to apply regulatory guidelines while managing sensitive information.
Overview
1
1
Language
8
8
years of professional experience
Work History
Documentation Specialist
JPMorgan Chase
Tempe, Arizona
01.2026 - Current
- Maintained secure documentation files for JPMorgan Chase compliance reviews.
- Reviewed client records for accuracy, completeness, and proper formatting.
- Tracked version changes across internal documentation workflows.
- Verified retention requirements against JPMorgan Chase policy standards.
- Maintained up-to-date records of all changes made to technical documents.
- Performed quality assurance checks on all documentation material before final publication.
- Inspected and proofread documents to check accuracy.
- Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
Medical Documentation Reviewer
Datavant
Phoenix, Arizona
06.2025 - 01.2026
- Reviewed medical documents for accuracy and completeness through ManpowerGroup assignments.
- Reviewed patient medical records for accuracy, completeness and compliance with federal regulations.
- Verified patient records against source files and intake requirements.
- Verified that all required elements are present within each document reviewed.
- Flagged missing information and inconsistencies in documentation packets.
- Conducted quality assurance reviews to ensure that documentation meets the standards set by the organization.
- Coordinated with clinical teams to clarify document discrepancies.
- Identified discrepancies in medical records and worked with physicians to resolve issues.
- Assisted in resolving any disputes between providers regarding code selection or other issues related to documentation.
- Participated in team meetings aimed at improving processes related to medical record review.
- Organized documentation workflows for efficient file routing and approval.
- Applied HIPAA guidelines while handling sensitive medical records.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Processed and responded to external requests for medical records following established protocols.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Verified record copies before handing each over to check for and remove unnecessary details.
Group Operations Specialist
Gusto
Phoenix, Arizona
06.2024 - 05.2025
- Managed client escalations for Areotek Staffing accounts and priority service issues.
- Reviewed worker concerns and routed cases through staffing support channels.
- Coordinated follow-up with recruiters, supervisors, and account managers on open escalations.
- Delivered HR and payroll services to contractors through Sales Force and client portals, enhancing operational efficiency.
- Reviewed confidential documents to ensure compliance with insurance, tax, and healthcare laws for clients and contractors.
- Completed additional documentation on behalf of contractors in a timely manner while maintaining accuracy on all steps taken.
- Addressed customer service issues promptly to maintain high levels of customer satisfaction
Escalation Specialist
Doordash
Phoenix, Arizona
03.2020 - 06.2024
- Managed client escalations for DoorDash accounts and priority service issues.
- Documented escalation details in staffing systems and case notes.
- Resolved scheduling conflicts between candidates, clients, and onsite teams.
- Communicated policy updates and next steps to workers and hiring contacts.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
- Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
- Managed multiple customer accounts simultaneously while providing superior service.
- Assisted in training new escalation specialists on procedures and processes.
- Worked closely with other teams to identify trends in escalated cases.
- Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
- Analyzed data related to customer escalations and developed strategies for efficient resolution.
- Utilized various software programs such as Salesforce, Zendesk to track escalations and document resolutions.
- Reviewed customer feedback surveys and provided recommendations for improvement.
- Reviewed worker concerns and routed cases through staffing support channels.
- Coordinated follow-up with recruiters, supervisors, and account managers on open escalations.
Administrative Assistant
Phoenix Indian Center
Phoenix, Arizona
04.2019 - 03.2020
- Managed front desk communications for Phoenix Indian Center community members and visitors.
- Scheduled appointments, meetings, and room reservations across center programs.
- Prepared correspondence, forms, and internal documents for administrative review.
- Coordinated annual donor gala and community recognition events to enhance donor engagement and community relations.
- Gathered and maintained fundraising inventory such as art prints, sculptures, memorabilia and gift certificates.
- Maintained Match Maker donor database, corporate records, and reports to ensure accurate tracking of donor information.
- Drafted emails, memos and other correspondence.
- Schedule meetings, conference rooms and emailed reminders to all departments.
- Managed Director's calendar and scheduled appointments to optimize time management and streamline communication.
- Applied Microsoft Office Suite for various administrative tasks.
Education
Associate of Arts -
Southern Indian Polytechnic Institute
Albuquerque, NMSkills
- Document control
- Records management
- Version control
- Quality assurance
- Document review
- Document digitization
- File management
- File structuring
- Document archiving
- Records auditing
- Data management
- Data input
- Workflow coordination
- Task management
- Editing and proofreading
- Attention to detail
- Analytical problem solving
- Problem solving
- Cross functional collaboration
- Communication skills
- Professional conduct
- Team collaboration
- Project Support
- Team building
- Critical thinking
- Self-starter
- Invoicing support
- Self-starter
Languages
English
Professional
Affiliations
- Volunteer work
- Blue Bird PinUps- Philanthropic Women's Organization
Timeline
Documentation Specialist
JPMorgan Chase
01.2026 - Current
Medical Documentation Reviewer
Datavant
06.2025 - 01.2026
Group Operations Specialist
Gusto
06.2024 - 05.2025
Escalation Specialist
Doordash
03.2020 - 06.2024
Administrative Assistant
Phoenix Indian Center
04.2019 - 03.2020
Associate of Arts -
Southern Indian Polytechnic Institute