LISA LEE

• Manage retail accounts to ensure product availability and visibility within Macy's, Ulta and Nordstrom.
• Developed strong relationships with key retailers for partnership enhancement.
• Coordinated promotional events to increase brand awareness and engagement.
• Supervise and manage a team of 15-25 freelancers, ensuring strategic coverage of key locations.
• Identify high-impact training opportunities, including cluster trainings and in-store coaching sessions, to elevate the field team's knowledge and effectiveness.
• Submit a weekly recap of in-store business performance for assigned territories.
• Track and analyze sales trends, stock levels, freelance performance, and event impact.

Work closely with retail partners to drive sales by providing an elevated customer experience through engagement, clienteling and hosting events.

• Empower, motivate and train retail partners on product knowledge,sales and visual excellence to gain support.
• Align with retail management partners on all Michael Kors business needs and standards.
• Ensure visual excellence is consistently maintained throughout all FOB's.
• Monitor customer preferences to determine focus on sales.
• Supported sales management initiatives to optimize business development.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Establish measures to promote diversity and drive equal access to opportunity and advancement for staff of 30
• Deliver HR consultation services to leadership and department heads including payroll administration, 401K and
• OSHA compliance, as well as benefits and workers compensation
• Develop and implement process improvements for complaint management, resulting in 98% increase in efficiency
• Identify customer needs, maintain product knowledge, and provide recommendations to generate revenue and maximize sales by 60%
• Build relationships with vendors and suppliers, negotiating costs to save 116% and successfully securing $1M contract
• Monitor and verify up to 200 weekly customer orders, labeling, and documentation prior to shipment to avoid delays
• Designed floor layouts, product displays, and shelving layouts to maximize sales and influence customer purchasing habits
• Updated seasonal displays such as windows and mannequins to highlight current product lines, managing placement of 300+ SKUs
• Led initiatives to promote holiday trends, generating $125K in sales and picking up 52% to store plan
• Trained 6 staff on clothing rack and counter display coordination to optimize promotional effectiveness.

• Designed and implemented sales strategies for women’s skincare, cosmetics, and fragrances departments, exceeding $30M sales goal and achieving $32M+ in revenue
• Trained and developed 18 Business Managers and Counter Managers on building sales, accountability, and creating a sales plan
• Reviewed sales reports to enhance sales performance and improve inventory management procedures, maintaining 99% inventory accuracy
• Organized and coordinated schedules for 48 colleagues, optimizing coverage for expected customer demands
• Conducted job interviews and led employee performance evaluations with constructive feedback, achieving 90% employee retention rate.

• Hired new employees and managed performance of 26 employees, providing leadership opportunities for professional development
• Directed day-to-day operations of $70M store independently in absence of Store Manager or Assistant Manager
• Oversaw $200K store operating budget, product inventory, purchasing decisions, and sales development strategies, strategically allocating resources to optimize productivity.

• Exceeded goals and boosted sales 40% by delivering excellent customer service and building stable clientele
• Organized special events including themed facials and makeover parties to bring in customers
• Processed up to 50 daily cash, credit, and gift card payments using store POS system.

• Built thriving business by developing reputation for expert beauty product knowledge and artistry, maintaining robust schedule of 15 daily client appointments and continuously high referral rates
• Updated and maintained customer information records such as beauty services provided, monitoring database with 4000 customers in total.

• Cultivated relationships with customers to assist in finding desired items and sizes, advising on current sales and promotions, locating out-of-stock items, and offering information on return and exchange policies
• Completed opening and closing duties including counting money, balancing cash drawers, and making deposits for store generating $110M in annual revenue
• Participated in seminars and additional training to expand knowledge and skills including largest seminar for Ed
• Hardy fragrance launch with 65 attendees.