Vehicle Total Loss Claims Specialist
Lisa Lenius
Defi Solutions
Buffalo,NY
13
years of professional experience
Vehicle Total Loss Claims Specialist managing auto loss claims from intake through settlement with dealerships, warranty providers, gap insurers, and customers. Handles claim investigation, document verification, and customer guidance to keep files accurate and resolutions moving. Focuses on fair outcomes, clear communication, and policy compliance across each claim.
Work History
Vehicle Total Loss Claims Specialist
8 Years 10 Months- Handle [number] claims files weekly by gathering documents from customers, insurers, and dealerships.
- Investigate vehicle loss claims, clarifying coverage details and resolution steps for customers and insurance partners.
- Verify police reports, repair estimates, and supporting records for accuracy before advancing claim decisions.
- Maintain detailed claim records, correspondence, and transaction notes to support accurate file management.
Team Leader
9 Months- Supported [number] students weekly through individualized instruction and classroom assistance across multiple subjects.
- Planned and delivered instruction across multiple subjects and grade levels to support student learning goals.
- Assessed student progress regularly and adjusted classroom support to address changing academic needs.
- Provided one-on-one support to students with Autism, including those on the higher end of the spectrum.
Ordering Clerk
3 Years 9 Months- Ordered craft supplies for the department and tracked incoming stock to keep common items available.
- Assisted customers in finding items for gifts and everyday purchases with a friendly, helpful approach.
- Kept breakroom and bathrooms clean to support a neat, professional store environment.
Education
Bachelor's degree - Early Childhood Education
State Seminars Taken: School Violence Intervention and Prevention | 1/6/2021| Child Abuse Identification| 1/6/2021| Dignity of All Students (DASA) | 2/7/2021| Certifications: B-2 - Teacher Certification Pending: State of New York B-2 bachelor's degree Pending
Associate of Applied Science
Grand Canyon University
Skills
Customer service
Microsoft Office
Microsoft Outlook
Microsoft Word
Claims investigation
Total loss claims
Claim documentation
Settlement processing
Dealership liaison
Warranty coordination
Gap insurance coordination
Claims file management
Education
State Seminars Taken: School Violence Intervention and Prevention | 1/6/2021| Child Abuse Identification| 1/6/2021| Dignity of All Students (DASA) | 2/7/2021
Timeline
Vehicle Total Loss Claims Specialist
Defi Solutions
01.2018 - CurrentRead More
Team Leader
Just for Kids Learning Center
09.2017 - 06.2018Read More
Ordering Clerk
Niagara Hobby
01.2014 - 10.2017Read More
Grand Canyon University
Grand Canyon University
Read More
Erie Community College
Associate of Applied Science
Read More
Grand Canyon University
Bachelor's degree from Early Childhood Education
Read More