Lisa Leto
Troy,MI
Summary
Detail-oriented data entry clerk with expertise in customer relationship management and order fulfillment. Proven ability to streamline processes and enhance customer satisfaction through meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Data Entry Clerk
Argus Logistics
Troy, Michigan
10.2014 - Current
- Verified documentation, billing details, and shipment records to ensure compliance with company and carrier requirements.
- Entered large volumes of data accurately into company database systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Manager
LC Asian Kitchen
Madison Heights, Michigan
05.2012 - 08.2014
- Resolved customer concerns promptly and professionally, maintaining positive guest relationships, and high satisfaction ratings.
- Increased customer satisfaction scores by implementing improved service standards, and actively monitoring guest feedback.
- Managed staff schedules and trained team members in service protocols.
Hostess Manager
Recipes
Troy, MI
2009 - 2012
- Managed front-of-house host team, ensuring smooth guest flow, accurate waitlist management, and a welcoming first impression for all guests.
- Coordinated closely with servers, management, and kitchen staff to optimize seating arrangements and improve table turnover efficiency.
Server
Mon Jin Lau
Troy, Michigan
2002 - 2011
- Delivered exceptional customer service by taking accurate orders, providing menu recommendations, and ensuring timely food and beverage delivery.
- Maintained a clean, organized, and welcoming dining environment while following all health and safety standards.
- Processed payments, handled customer concerns professionally, and contributed to a positive guest experience.
Fulfillment Coordinator
Ancor Marketing
Troy , MI
1998 - 2001
- Coordinated daily order fulfillment processes, ensuring accurate picking, packing, and on-time shipment of customer orders.
- Implemented tracking systems to monitor order statuses and fulfillment efficiency.
- Managed product packaging and labeling to ensure compliance with brand standards.
Education
Liberal Arts - Business
Oakland Community College
Auburn Hills, MI06-1991
Some College (No Degree) - Business
Wayne State University
Detroit, MISkills
- Data entry
- Customer relationship management
- Time management
- Team collaboration
- Order fulfillment
Languages
Chinese (Cantonese)
Native/ Bilingual
Timeline
Data Entry Clerk
Argus Logistics
10.2014 - Current
Manager
LC Asian Kitchen
05.2012 - 08.2014
Hostess Manager
Recipes
2009 - 2012
Server
Mon Jin Lau
2002 - 2011
Fulfillment Coordinator
Ancor Marketing
1998 - 2001
Liberal Arts - Business
Oakland Community College
Some College (No Degree) - Business
Wayne State University