Lisa Littlewood
Summary
Dynamic and dedicated professional with extensive experience in customer service at West Elm, known for enhancing customer satisfaction and loyalty. Proven ability to process transactions accurately while demonstrating patience and empathy. Skilled in collaborating with teams to achieve sales targets and promote store initiatives, ensuring a welcoming environment for all clients.
Overview
28
28
years of professional experience
Work History
Cashier
West Elm Paramus
02.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer service experience by efficiently processing purchases and returns.
Receptionist/Assistant
Tilus Business Services, Inc.
10.2015 - 05.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier/Sales
West Elm Chelsea
10.2011 - 09.2015
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Bartender/Events Coordinator
Dive 75
06.1997 - 11.2009
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Provided high quality service to customers in a fast-paced environment.
- Coordinated promotions with various liquor and companies for all three Dive Bar locations in the city.
Education
Teacher's Aide With ParaPro Prep - Paraprofessional
New Jersey City University
Jersey City, NJ12-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
West Elm Paramus
02.2019 - Current
Receptionist/Assistant
Tilus Business Services, Inc.
10.2015 - 05.2017
Cashier/Sales
West Elm Chelsea
10.2011 - 09.2015
Head Bartender/Events Coordinator
Dive 75
06.1997 - 11.2009
Teacher's Aide With ParaPro Prep - Paraprofessional
New Jersey City University
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