Lisa Long
Charlotte,NC
Summary
Dependable Senior Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Operations Specialist
Iron Mountain
Charlotte, NC
10.2020 - Current
- Supervised a team of junior operations specialists ensuring tasks were completed accurately and on time
- Identified and rectified inconsistencies and malfunctions through quality control oversight
- Trained staff and provided constructive feedback
- Conducted extensive research to analyze and process various documents for internal clients
- Performed monthly billing for the Equipment Finance Team
- Successfully led multiple projects, consistently surpassing deadlines
- Monitored and adjusted work in progress as required
- Tasked with dispatching and upholding daily reports to ensure full compliance with all controls
Utility Clerk II
WELLS FARGO
Charlotte, NC
06.2014 - 10.2020
- Received and reviewed incoming work from both internal and external IRT participants via Right Fax System or postal mail, while utilizing relevant databases to determine document routing
- Succeeded in efficient email communication, resolving work queue issues between the IRT and Consumer Business while meeting SLA requirements
- Managed 68 different document types, efficiently organizing and classifying them into appropriate work queues to ensure productivity and quality
- Provided feedback to enhance processes and suggest cost-saving ideas benefiting production staff and customers
- Engaged in training for prep, indexing, imaging, and storage processes
- Processed customer information and documentation accurately using the PASLink/Nowtrack database
- Ensured that all received checks were promptly uploaded onto the server and forwarded to the Funds Process Department
Education
Bachelor of Arts - Accounting
Belmont Abbey College
Belmont, NC05-2015
Skills
- Conflict Resolution Skills
Advanced Critical Thinking
Outstanding Interpersonal Abilities
Enhanced Organizational Capabilities
Effective Time Management
Accomplishments
- Top Performer
- Veteran of the US Naval Reserves
- Employee of the Month
- Star Awards
- Numerous Shared Success Awards
Timeline
Senior Operations Specialist
Iron Mountain
10.2020 - Current
Utility Clerk II
WELLS FARGO
06.2014 - 10.2020
Bachelor of Arts - Accounting
Belmont Abbey College
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