Lisa Long
Anchorage,SD
Summary
Dynamic team member with a proven track record at Anchorage School District and Delta Air Lines. Possesses versatile skills in management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering quality solutions. Strong customer service, leadership and problem-solving abilities complement my commitment to impactful service.
Overview
32
32
years of professional experience
Work History
Family Education Specialist
Anchorage School District
07.2017 - Current
- Increased educational stability for students in foster care.
- Facilitating conversations between parties to foster educational stability for youth in foster care
- Assessed individual student needs to create educational plans that support student success
- Training staff to understand their supportive role in the educational stability of children in foster care
Family School Services Coordinator
Anchorage School District
02.2015 - 06.2017
- Providing resources and referrals to families to community agencies
- Working to achieve improved school attendance
- Coordinating youth and family learning events
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Developed and coordinated after-school programs and activities.
Performance Leader
Delta Air Lines, Inc
10.2005 - 10.2014
- Overseeing daily airline operations.
- Ensuring compliance to airline rules and regulations and safety standards.
- Managing aircraft ground handling, turn times and on-time performance.
- Completing monthly inspections and compliance.
- Supervising a diverse team
- Hiring, training, motivating and disciplining staff.
- Conducting performance evaluations
- Providing team development and training
- Promoting and training adherence to safety and operational standards
- Problem solving
- Addressing and resolving passenger inquiries and complaints involving luggage, flight changes, delays, diversions, cancellations and overbooked flights.
- Managed 50+ staff and staff schedules
Customer Service Associate
Delta Air Lines, Inc
06.1999 - 10.2005
- Greeting passengers and providing check-in assistance, including verifying identification and travel documents.
- Assisting passengers with self-service and baggage processing.
- Handling cash and credit card transactions.
- Coordinating with other airlines, contractors and airline staff to board and ensure ontime departures.
- Rebooking passengers on oversold, cancelled and irregular operations.
Family School Services Coordinator
Anchorage School District
08.1997 - 09.2005
- Providing resources and referrals to families to community agencies
- Working to achieve improved school attendance
- Coordinating youth and family learning events
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Developed and coordinated after-school programs and activities.
Home School Coordinator
Anchorage School District
08.1993 - 08.1995
- Providing resources and referrals to families to community agencies
- Working to achieve improved school attendance
- Coordinating youth and family learning events
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Developed and coordinated after-school programs and activities.
Education
Bachelor of Arts - Social Work
University of Nevada
Reno, NV12-1992
Skills
- Time Management
- Leadership
- Problem Solving
- Customer Service
- Operations Management
- Team Building
- Volunteering
- Emergency Response
- Training
- Coaching
- Hiring
- Problem Solving
Websites
Timeline
Family Education Specialist
Anchorage School District
07.2017 - Current
Family School Services Coordinator
Anchorage School District
02.2015 - 06.2017
Performance Leader
Delta Air Lines, Inc
10.2005 - 10.2014
Customer Service Associate
Delta Air Lines, Inc
06.1999 - 10.2005
Family School Services Coordinator
Anchorage School District
08.1997 - 09.2005
Home School Coordinator
Anchorage School District
08.1993 - 08.1995
Bachelor of Arts - Social Work
University of Nevada
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