Lisa Luhrs
Fayetteville,AR
Summary
Dedicated and compassionate aspiring mental health counselor seeking an entry-level position to apply academic knowledge and therapeutic skills to support individuals in achieving improved mental well-being. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Billing and Insurance Coordinator
The Joshua Center
Fayetteville, AR
05.2021 - Current
- Assisted in preparing insurance documents, including applications, claims forms, and renewal notices. Submitted electronic and paper claims to insurance companies. Processed insurance claims, appeals, and follow-up documentation.
- Maintained accurate patient accounts in compliance with HIPAA regulations. Adhered to confidentiality guidelines when handling sensitive information about clients.
- Verified patient eligibility, coverage details, and payment information.
- Monitored accounts receivable status to ensure timely payments from patients or insurers. Assessed unpaid claims to identify areas of improvement in billing process. Prepared financial statements and reports related to billing activities.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Attended trainings on topics such as trauma-informed care, cultural competence, and ethics.
Leadership Team Member
Celebrate Recovery
Fayetteville, AR
02.2014 - Current
- Facilitated small group discussions, providing emotional support and guidance to participants dealing with various issues such as addiction, anxiety, and relational problems. Encouraged open dialogue and fostered mutual support among group members.
- Offered individual mentoring and support to participants, helping them set achievable goals, develop action plans, and navigate their recovery journey. Ensured confidentiality and maintained professional boundaries.
- Fostered an atmosphere of encouragement and accountability, helping participants build resilience and maintain motivation throughout their recovery process.
Operations Manager
Hog Country Media
Fayetteville, AR
04.1999 - 05.2021
- Developed and implemented strategies to improve customer service experience.
- Provided leadership to a team of professionals in multiple departments while promoting collaboration across the organization. Assigned tasks and delegated responsibilities to staff accordingly.
- Oversaw daily operations and reviewed job orders to determine materials needed, production times, and labor requirements.
Education
MS in Counseling
John Brown University
Siloam Springs, ARSkills
- Strategic Thinking Skills
- Therapeutic Assessment
- Building Rapport
- Building Client Relationships
- Developing Trust
- Active Listening
- Documentation And Reporting
- HIPAA Compliance
Timeline
Billing and Insurance Coordinator
The Joshua Center
05.2021 - Current
Leadership Team Member
Celebrate Recovery
02.2014 - Current
Operations Manager
Hog Country Media
04.1999 - 05.2021
MS in Counseling
John Brown University
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