KIARA ACEVEDO
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player committed to helping others in an efficient and professional manner.
Personable and detail-focused professional with strong aptitude for managing complex administrative tasks and ensuring compliance with regulatory requirements. Well-versed in healthcare provider enrollment processes and proficient in data entry and maintaining accurate records. Committed to improving operational efficiency and delivering exceptional support to healthcare providers.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Dental Insurance Coordinator
4 Months- Maintained accurate patient records and verified insurance coverage for treatment eligibility.
- Assisted patients in understanding their benefits, deductibles, and co-pays to enhance satisfaction.
- Collaborated with dental staff to streamline billing procedures and resolve discrepancies efficiently.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Managed patient insurance verification and eligibility processes to ensure accurate billing.
- Resolved discrepancies in insurance claims through effective communication with providers and patients.
- Maintained up-to-date knowledge of dental insurance policies, educating patients on coverage options and benefits.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
Remote Customer Service Rep
1 Year 3 Months- Provided assistance to customers regarding dental plan inquiries and benefit explanations.
- Resolved customer issues promptly, enhancing overall satisfaction and service quality.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Collaborated with team members to streamline communication processes and improve response times.
- Assisted customers with inquiries regarding dental plan options and benefits.
- Documented customer interactions in CRM system to ensure accurate record-keeping.
- Maintained up-to-date knowledge of company policies and procedures to provide informed support.
- Assisted providers in understanding enrollment requirements, enhancing overall satisfaction and efficiency.
- Collaborated with cross-functional teams to resolve discrepancies in provider information swiftly.
Remote Customer Service Rep
1 Year- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.