Yvette Pesina
Royse City
Summary
Dedicated and patient-focused Dental Treatment Coordinator with experience helping patients understand recommended treatment plans, coordinating appointments, verifying insurance benefits, and presenting financial options. Skilled in increasing case acceptance through clear communication, compassionate patient care, and strong relationship-building. Proficient in dental practice management software, scheduling, treatment planning, and collaborating with dentists and clinical teams to deliver an exceptional patient experience while supporting practice growth and efficiency.
Overview
16
16
years of professional experience
Work History
Dental Insurance Coordinator
Campbell Crossing Dentistry
Garland, TX
03.2025 - Current
- Facilitated patient insurance verification to ensure accurate billing and coverage information.
- Managed claims submissions, follow-ups, and adjustments for timely processing.
- Coordinated with dental providers to resolve discrepancies in insurance claims.
- Streamlined communication between patients and insurance companies to enhance service efficiency.
- Educated patients on their insurance benefits and financial obligations related to dental care.
- Implemented best practices that reduced claim rejection rates through diligent follow-up processes.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Presented treatment recommendations and obtained patient acceptance.
- Followed up with patients regarding pending or unscheduled treatment.
- Assisted with front office operations including answering phones, checking patients in and out, and coordinating referrals.
Account Manager
SKF Practice Solutions
Remote
05.2023 - 06.2024
- Process and submit dental insurance electronically with accuracy and timeliness.
- Verify patient insurance eligibility, benefits, and coverage before treatment.
- Review and post insurance payments, adjustments, and patient payments.
- Follow up on unpaid, denied, and outstanding claims to maximize reimbursement.
- Appealed denied claims and resolve billing discrepancies with insurance companies.
- Prepare and send patient statements and collect outstanding balances.
- Maintain accurate patient billing records in in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
- Ensure compliance with HIPAA regulations and insurance billing guidelines.
- Coordinate with dental providers to obtain documentation required for claim processing.
- Reconcile daily billing reports and monitor accounts receivable (A/R).
- Maintain productivity while working independently in a remote environment.
Business Associate
Wylie Dental
Wylie, TX
03.2022 - 12.2022
- Assisted in managing patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and dental staff to streamline service delivery.
- Utilized practice management software to maintain accurate patient records and ensure data integrity.
- Implemented office protocols that improved workflow efficiency and reduced wait times for patients.
- Trained new team members on administrative processes and software usage to ensure a smooth onboarding experience.
- Collaborated with dental professionals to optimize treatment plans based on patient needs and preferences.
- Greet patients and provide excellent customer service in a professional manner.
- Answer multi-line phone systems and respond to patient inquiries.
- Verify insurance eligibility, benefits, and obtain pre-authorizations.
- Check patients in and out ensuring accurate insurance information.
- Collect copayments, deductibles, and outstanding patient balances.
- Coordinate treatment plans and explain financial arrangements to patients.
- Process patient paperwork, consent forms, and medical histories.
- Handle insurance claims, billing inquiries, and payment processing.
- Prepare daily reports, reconcile payments, and balance end-of-day transactions.
Front Desk/Treatment Coordinator
Mint Dentistry
Garland, TX
08.2018 - 09.2019
- Coordinated patient scheduling and managed treatment plans to enhance operational efficiency.
- Collaborated with dental teams to streamline workflow processes, ensuring timely service delivery.
- Educated patients on treatment options and financial responsibilities, fostering informed decision-making.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
Billing Coordinator
Mint Dentistry
Irving, TX
03.2017 - 07.2018
- Processed and verified patient billing information to ensure accuracy and compliance with industry standards.
- Facilitated communication between insurance providers and dental staff to resolve billing inquiries effectively.
- Completed appeals of denied claims on patient bills.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Updated documentation, reports, and spreadsheets with financial information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Submit electronic insurance claims accurately and promptly.
- Review insurance EOB’s and post payments and made adjustments correctly.
- Follow up on outstanding, delayed, and denied insurance claims.
- Appeal claim denials and resolve billing discrepancies with insurance companies.
- Ensure claims are coded correctly using CDT codes and include required documentation.
- Monitor accounts receivable and insurance aging reports to maximize collections.
- Maintain HIPAA compliance and protect confidential patient information.
Hair Stylist/Makeup Artist
Yvette Pesina Glam Studio
Rockwall, TX
08.2015 - 01.2017
- Provided exceptional customer service, ensuring client satisfaction during appointments.
- Assisted in hair coloring techniques, enhancing clients' overall appearance and confidence.
- Maintained cleanliness and organization of workstations, promoting a professional environment.
- Educated clients on hair care products, driving sales and loyalty to the studio.
- Executed various hairstyling techniques independently, demonstrating expertise in diverse styles.
- Implemented time management strategies, optimizing appointment scheduling for increased efficiency.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided make-up application for special events.
Front Office Coordinator
Comfort Dental
Rockwall, TX
11.2015 - 08.2016
- Coordinated patient scheduling and appointment management to enhance office efficiency.
- Assisted in processing patient insurance claims, maintaining accurate records and documentation.
- Trained new staff on front office protocols, enhancing team performance and operational consistency.
- Facilitated communication between dental staff and patients, improving service delivery and satisfaction.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Makeup Artist/ Third Key Manager
MAC Cosmetics
Tyler, TX
05.2012 - 02.2013
- Collaborated with clients to create customized makeup looks tailored to individual preferences.
- Demonstrated proficiency in applying various makeup techniques, including contouring and highlighting.
- Assisted in maintaining an organized and visually appealing display of products within the store.
- Educated clients on product usage and skincare routines to enhance overall beauty regimen.
- Participated in team training sessions to improve application skills and product knowledge.
- Managed inventory levels by tracking product sales and assisting with restocking efforts.
- Conducted makeup consultations that resulted in increased customer satisfaction and loyalty.
- Contributed to promotional events, showcasing new products through live demonstrations for customers.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Increased revenue through effective customer service and inventory management.
- Assisted the store manager and assistant manager with administrative duties.
Makeup Artist/Viva Glam Ambassador
MAC Cosmetics
Tyler, TX
05.2012 - 02.2013
- Applied makeup techniques to enhance client appearance and boost confidence.
- Provided personalized consultations to determine individual beauty needs and preferences.
- Utilized MAC product knowledge to recommend appropriate cosmetics for diverse skin types.
- Maintained cleanliness of workstations and adhered to hygiene standards throughout services.
- Collaborated with team members to execute promotional events and product launches effectively.
- Trained new staff on application techniques, product usage, and customer service protocols.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased repeat customer rates by providing exceptional service and makeup application lessons during consultations.
- Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
- Created contests and initiatives to raise money for Viva Glam charity.
Front Office Coordinator
Westwood Dental
Tyler, TX
06.2010 - 03.2012
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Managed insurance verification processes, ensuring accurate coverage information.
- Greet and check in patients while providing excellent customer service.
- Schedule, confirm, and coordinate patient appointments.
- Verify insurance eligibility and benefits.
- Collect patients co-pays, deductibles, and outstanding patient balances.
- Process payments and maintain accurate financial records.
- Register new patients and make sure all required forms are completed.
- Present treatment plans and explain financial options.
- Scan, file, and organize patients records and documentation.
Education
Associate of Arts - Psychology
Tyler Junior College
Tyler, TX05.2025
Associate of Science - Applied Science
Paris Junior College
Greenville, TX05.2020
Cosmetology - Cosmetology
Star College of Cosmetology
Tyler, TX05.2008
High School Diploma -
John Tyler High School
Tyler, TX05.2004
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Accounts receivable
- Insurance verification
- Bilingual in Spanish and English
- Account management
- Dental insurance experience
- Financial transactions
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Customer service support
- Adaptability and flexibility
- Verbal and written communication
- Cash handling
- Paperwork and documentation
- Self motivation
- Billing and invoicing
- Computer literacy
- Professionalism
- Payment processing
Timeline
Dental Insurance Coordinator
Campbell Crossing Dentistry
03.2025 - Current
Account Manager
SKF Practice Solutions
05.2023 - 06.2024
Business Associate
Wylie Dental
03.2022 - 12.2022
Front Desk/Treatment Coordinator
Mint Dentistry
08.2018 - 09.2019
Billing Coordinator
Mint Dentistry
03.2017 - 07.2018
Front Office Coordinator
Comfort Dental
11.2015 - 08.2016
Hair Stylist/Makeup Artist
Yvette Pesina Glam Studio
08.2015 - 01.2017
Makeup Artist/ Third Key Manager
MAC Cosmetics
05.2012 - 02.2013
Makeup Artist/Viva Glam Ambassador
MAC Cosmetics
05.2012 - 02.2013
Front Office Coordinator
Westwood Dental
06.2010 - 03.2012
Associate of Arts - Psychology
Tyler Junior College
Associate of Science - Applied Science
Paris Junior College
Cosmetology - Cosmetology
Star College of Cosmetology
High School Diploma -
John Tyler High School