Lisa Luna
PetSmart Charities
Bellflower,CA
16
years of professional experience
Customer-focused professional with expertise in conflict resolution and effective communication. Delivers solutions that enhance customer satisfaction and loyalty. Collaborates effectively with teams, adapts to changing needs, and drives results through efficient service.
Work History
Dog Washer
7 Years- Developed and maintained positive relationships with pet owners through excellent customer service.
- Coordinated scheduling for dog washing appointments, optimizing time management across the team.
- Developed strong relationships with clients by delivering excellent communication and listening to their concerns.
- Increased repeat business through consistent delivery of high-quality grooming services that met or exceeded client expectations.
- Improved customer satisfaction by providing gentle and thorough dog washing services.
Secretary
8 Years 9 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Organized and maintained office files, ensuring efficient retrieval and management of documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma
No Degree - Drama
Skills
Grooming techniques
Grooming tools operation
Pet grooming care
Animal handling
Hygiene practices
Appointment scheduling
Time management
Customer service
Attention to detail
Problem-solving
Critical thinking
Honest and dependable
Dependable and responsible
Timeline
Dog Washer
PetSmart Charities
10.2018 - 10.2025Read More
Secretary
Villanueva Services
01.2010 - 10.2018Read More
Warren High School
High School Diploma
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The American Musical And Dramatic Academy
No Degree from Drama
Read More