Lisa Madden Reed

• Southeast Equality, Belonging & Community Leader.

• Delivered positive comp and earnings 2021,2022, 2023.

.• Achieved historical high comp for location 2022, 2023.

• Consistently delivering 90%+ customer survey scores for location.

•Exercise independent judgment and discretion in developing leaders and articulating strategies to drive the business.

•Oversee the entire store experience from a merchandise presentation and a customer experience perspective.

•Foster an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing corporate and brand developed business plans.

•Inspire and motivate direct reports to drive brand loyalty through CIC and Gap Card, resulting in 100% to 2018 goal.

• Create opportunities for direct reports to learn and grow, with 3 internal promotions in 2018.

• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

•Led the training and development of all sales associates through in-the-moment coaching and developmental plans to meet store goals.

• Streamlined inventory management processes for improved efficiency and accuracy.
• Optimized product placement to maximize exposure, driving increased sales revenue
• Enhanced store sales by implementing effective visual merchandising strategies and layouts.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly, leading to improved performance.
• Managed markdowns and clearance items, ensuring efficient sell-through of aging inventory while maintaining profitability.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.