Lisa Mae Smith
Florence,Mississippi
Summary
Dedicated and results-driven professional with proven expertise in customer service and management. Skilled in troubleshooting challenges and developing effective solutions. Exceptional verbal and written communication abilities, with a strong track record of fostering positive relationships and consistently surpassing goals.
Professional in social services with strong background in program development, client advocacy, and community outreach. Known for fostering teamwork and adapting to changing needs while delivering impactful results. Expert in resource management, policy implementation, and staff supervision. Reliable, collaborative, and focused on achieving organizational goals.
Overview
27
27
years of professional experience
Work History
Social Services Director
Briar Hill Rest Home
Florence, MS
10.2025 - Current
- Developed and implemented comprehensive social service programs to enhance resident well-being.
- Led multidisciplinary teams in delivering quality care and support services to residents.
- Streamlined case management processes, ensuring timely and effective resource allocation.
- Trained and mentored staff on best practices in social services delivery and compliance standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
State Long-Term Care Ombudsman
Mississippi Department of Human Services
Jackson, Mississippi
06.2020 - 10.2024
- Certified staff as qualified representatives of the Office of the Long-Term Care Ombudsman Program
- Assessed the productivity of the representatives and the program
- Provided technical assistance to team members as it relates to interpersonal conflicts and programmatic work in a timely matter
- Developed programmatic budgets and monitored expenditures of grant requirements on which the program depended upon
- Coordinated with other state agencies on whom the program is dependent for support and enforcement of federal policies and procedures
- Formulated policies and procedures based on ever-changing federal guideline and state agency mandates
- Ensured compliance and collaboration with long-term care ombudsmen, long-term care facility staff, national partners in the long-term care ombudsman area, and other State Long-Term Care Ombudsmen
- Administered information and analytical systems to evaluate and enhance the quality of services provided to residents of long-term care facility residents
- Served as the sole consultant for information on negotiating the complex process ombudsmen encounter when interacting with facility staff, families, and staff
Senior Human Resources Supervisor
Mississippi Army National Guard Joint Force Headquarters
Jackson, MS
01.2013 - 06.2019
- Served Active Guard Reserve (AGR) position providing oversight and leadership to a team of up to four Human Resources (HR) employees for headquarters unit serving up to 900 AGR personnel throughout the state
- Identified and tracked performance metrics for junior staff and counsel junior staff on performance improvement and professional development opportunities
- Oversaw employee recognition and awards programs
- Served as role model for, mentor, and train employees on next-level HR and management skills
- Provided guidance for and empowered junior leaders to perform timely workforce evaluations and to answer HR questions from employees related to benefits, career progression, professional development, awards and decorations, disciplinary actions, and promotions
Senior Human Resources Manager
Mississippi Army National Guard
Jackson, MS
09.1999 - 12.2012
- Provided direct leadership, mentoring, and guidance for up to 20 employees managing the HR section for a battalion consisting of up to 380 personnel
- Managed work priorities for personnel, ensuring qualified staff were available to support all operations
- Performed job analyses to establish and validate rating, ranking, and selection criteria for rank and grade positions
- Provided advice and assistance on performance management, awards, and basic employee benefits
- Advised leadership on necessary HR modifications to ensure employee morale, career progression, awards recognition, and discipline for workers across the battalion
Education
Master's Degree - Social Work
University of Alabama
Bachelor's Degree - Sociology, Minor Psychology
Mississippi College
Associate Degree - Associate of Arts
Hinds Community College
Skills
- Multicultural sensitivity
- Proficient in software
- Multitasking
- Problem-solving abilities
- Organizational skills
- Decision-making
- Task prioritization
- Conflict resolution
- Professionalism
- Policy implementation
- MDS/CMS
- Documentation
- Care Planning
Timeline
Social Services Director
Briar Hill Rest Home
10.2025 - Current
State Long-Term Care Ombudsman
Mississippi Department of Human Services
06.2020 - 10.2024
Senior Human Resources Supervisor
Mississippi Army National Guard Joint Force Headquarters
01.2013 - 06.2019
Senior Human Resources Manager
Mississippi Army National Guard
09.1999 - 12.2012
Master's Degree - Social Work
University of Alabama
Bachelor's Degree - Sociology, Minor Psychology
Mississippi College
Associate Degree - Associate of Arts
Hinds Community College