Lisa Maldonado
Clermont,FL
Summary
Experienced customer service and medical office professional with a strong background in healthcare coordination, scheduling, and patient support. Recognized for maintaining efficient office operations, building strong relationships with patients, providers, and clients, and thriving in both remote and in-person environments. Highly skilled in multitasking, compliance, and process improvement.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kroger
Orlando, FL
10.2024 - Current
- Provide front-line customer support, handle transactions and returns, resolve service issues, and maintain a positive customer experience while multitasking between register, service desk, and phone support.
DSP - Remote Customer Service & HR Support
Maingate
, Remote
02.2023 - 10.2024
- Managed remote customer inquiries, bookings, and scheduling changes.
- Assisted with HR documentation, onboarding communication, and issue resolution while maintaining high service standards.
Small Business Owner / Independent Contractor
01.2021 - 01.2023
- Owned and operated a commercial cleaning business, managing scheduling, invoicing, compliance, and long-term client relationships.
Surgical Coordinator
South Shore Medical P.C.
Deer Park, NY
04.2019 - 08.2020
- Coordinated surgical schedules, verified insurance and authorizations, maintained EMR documentation, and communicated with patients, providers, and insurance companies.
Receptionist / Medical Assistant
Northwell Health OB/GYN
New York, NY
01.2016 - 12.2018
- Managed front-desk operations, scheduling, phone systems, patient records, and supported providers with clinical and administrative tasks.
MRI Lead Scheduler
BAB Radiology
Brentwood, NY
06.2014 - 01.2016
- Led MRI scheduling, maintained performance metrics, and ensured efficient patient throughput and record accuracy.
Education
Associate of Social Science - Psychology
Suffolk Community College
High School Diploma -
West Islip Senior High School
Skills
- Customer Relations
- Conflict Resolution
- Medical Office Administration
- Scheduling
- Electronic Medical Records
- Data Entry
- Documentation Accuracy
- Multi-Line Phone Systems
- Process Improvement
- Team Collaboration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Medical Databases
Remote
True
Timeline
Customer Service Representative
Kroger
10.2024 - Current
DSP - Remote Customer Service & HR Support
Maingate
02.2023 - 10.2024
Small Business Owner / Independent Contractor
01.2021 - 01.2023
Surgical Coordinator
South Shore Medical P.C.
04.2019 - 08.2020
Receptionist / Medical Assistant
Northwell Health OB/GYN
01.2016 - 12.2018
MRI Lead Scheduler
BAB Radiology
06.2014 - 01.2016
Associate of Social Science - Psychology
Suffolk Community College
High School Diploma -
West Islip Senior High School