Lisa Maldonado
San Jose,CA
Summary
Dynamic administrative professional with12+ years of experience at Ferguson and a proven track record of enhancing operations, delivering exceptional customer service, and driving team success. Adept at streamlining processes, coordinating complex schedules, and building positive relationships with clients and colleagues. Known for quick learning, adaptability, and a results-oriented approach to problem-solving.
Overview
39
39
years of professional experience
Work History
Operations Assistant II
Ferguson Enterprises
10.2024 - Current
- Act within the scope of established objectives and policies to accomplish assigned goals
- Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork
- Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
- Facilitate customer credit memos with accuracy based on company guidelines Work WMS Variance and Cycle Count Reconciliation
- Develop or implement quality control programs
- Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction
- Review customer invoices for pricing and costing accuracy as well as freight billing and costing
- Oversee the facilities of the operation to provide a safe and well-maintained work environment
- Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
- Participates in associate meetings and communicates any concerns to management
Showroom Coordinator III
Ferguson Enterprises
11.2021 - 09.2024
- Greet and assist customers on the showroom floor, ensuring a seamless and personalized experience
- Process payments, credits, and sales orders while maintaining accuracy and efficiency
- Coordinate delivery schedules, update customer records, and manage pricing for fixtures
- Provide backup support for sales teams, contributing to customer satisfaction and order accuracy
Operations Coordinator I
Ferguson Enterprises
07.2020 - 11.2021
- Managed accounts payable invoices and supply orders across various platforms, maintaining accurate records
- Conducted physical inventories and maintained office appearance to promote operational efficiency
- Followed up on vendor payment statuses and generated remittance reports, ensuring timely transactions
Sales Coordinator I
Ferguson Enterprises
06.2017 - 03.2020
- Reconciled cash and credit transactions, processed payments, and resolved discrepancies
- Supported sales teams with order entry, direct purchasing, and follow-up on quotes and bids
- Organized meetings and events, maintained office supplies, and ensured smooth daily operations
Inside Sales Administrative
12.2012 - 09.2017
- Provided exceptional customer service by assisting clients in selecting fixtures and processing orders
- Supported sales associates through order scheduling, payment processing, and credit memos
- Managed product pricing updates and purchase orders, ensuring consistent communication with vendors
Retail Associate
Express
11.2011 - 12.2012
- Delivered excellent customer service, assisting customers with product selection and purchases
- Ensured proper merchandise presentation and inventory levels on the sales floor
Owner/Bookkeeper
JRS Audio & Video
12.2004 - 12.2010
- Managed all bookkeeping operations, including accounts receivable, invoicing, and reconciliation
- Generated quotes, followed up on drop-shipped orders, and conducted collection calls for overdue invoices
Outside Sales Associate
Bay Area Shelving
05.1994 - 05.2002
- Designed and sold material handling products, such as shelving and storage systems, to improve client productivity
- Coordinated installations, submitted seismic calculations, and ensured compliance with city regulations
- Managed accounts receivable, follow-ups on special orders, and cost-versus-sale reconciliations
Receptionist
Coast Federal Bank
06.1986 - 05.1994
- Assisted with loan document preparation, life insurance applications, and notarizations
- Scheduled appointments and provided administrative support for financial services
Education
N/A - Gender Studies
Hartnell College
Salinas, CASkills
- Customer Service Excellence
- Accounts Payable/Receivable
- Vendor Management
- Scheduling and Coordination
- Sales Support
- Inventory Management
Timeline
Operations Assistant II
Ferguson Enterprises
10.2024 - Current
Showroom Coordinator III
Ferguson Enterprises
11.2021 - 09.2024
Operations Coordinator I
Ferguson Enterprises
07.2020 - 11.2021
Sales Coordinator I
Ferguson Enterprises
06.2017 - 03.2020
Inside Sales Administrative
12.2012 - 09.2017
Retail Associate
Express
11.2011 - 12.2012
Owner/Bookkeeper
JRS Audio & Video
12.2004 - 12.2010
Outside Sales Associate
Bay Area Shelving
05.1994 - 05.2002
Receptionist
Coast Federal Bank
06.1986 - 05.1994
N/A - Gender Studies
Hartnell College
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