Lisa Mandelino
Amityville,NY
Summary
Achieved significant sales growth in the Essilor-Luxottica territory by leveraging expert product knowledge and strategic territory management. Organized impactful promotional events, enhancing brand visibility and lead generation. Built long-term client relationships through trust and consistent follow-ups, demonstrating exceptional interpersonal skills and a results-driven approach.
Overview
24
24
years of professional experience
Work History
Territory Sales Representative
Essilor-luxottica
10.2009 - Current
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Analyzed competitor tactics and adjusted approach to stay ahead in the marketplace ultimately.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Monitored competitor activities within territory, adapting strategies to maintain competitive edge.
- Gathered and analyzed customer feedback to guide future product development and improve customer satisfaction.
- Identified and pursued new business opportunities, conducting market analysis to tailor approaches to various customer segments.
- Negotiated favorable terms in sales agreements, ensuring profitability and long-term client partnerships.
- Collaborated with marketing to develop promotional materials that accurately conveyed product benefits, attracting broader audience.
- Streamlined sales process by introducing innovative CRM tools, which facilitated more efficient client management.
- Fostered culture of continuous improvement within sales team, encouraging sharing of best practices and success stories.
- Implemented feedback mechanisms for clients, ensuring their voices were heard and acted upon to improve service delivery.
- Enhanced product knowledge across territory with comprehensive training sessions, improving sales team confidence and effectiveness.
- Leveraged social media platforms to increase brand visibility and engagement within territory, leading to higher lead generation.
- Developed comprehensive reports on sales activities and results, providing actionable insights to inform strategic decisions.
- Expanded network through attending industry events and conferences, establishing valuable connections and insights into market trends.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated advertising brochure for vendor use.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Enhanced client retention by resolving issues swiftly and effectively, maintaining high level of trust and satisfaction.
- Boosted sales team morale and performance with regular coaching sessions focused on advanced sales techniques and product features.
- Developed and implemented targeted sales strategy for maximizing market penetration, leading to significant growth in customer base.
- Increased territory sales by cultivating strong relationships with new and existing clients.
- Conducted detailed product demonstrations, showcasing features and benefits to secure client commitments.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
Territory Manager - Sales and Service
Safilo USA
10.2000 - 10.2009
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored sales representatives in sales techniques and strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Paralegal - Litigation
Adelphi University
Garden City, NY08.1981
Bachelor Of Science - Criminal Justice
St. John’s University
Queens, NY05.1981
Skills
- Sales strategy development
- Product Knowledge
- Territory Management
- Lead Generation
Accomplishments
Presidents Club
Paralegal
Litigation
Timeline
Territory Sales Representative
Essilor-luxottica
10.2009 - Current
Territory Manager - Sales and Service
Safilo USA
10.2000 - 10.2009
Paralegal - Litigation
Adelphi University
Bachelor Of Science - Criminal Justice
St. John’s University
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