Matthew Wardell
Cedartwon
Summary
Experienced with optical retail management and customer service enhancement. Knowledge of team leadership and relationship building to drive positive outcomes. Expert in creating meaningful and lasting relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Optical Manager
Essilor Luxottica
08.2005 - Current
- Trained and mentored staff on best practices in customer service and optical dispensing techniques.
- Developed strategic initiatives to enhance office productivity and streamline patient flow.
- Trained patients on proper insertion and removal techniques for contact lens wear.
- Established training programs focused on enhancing team skills in product knowledge and sales techniques.
Assistant Manager
Grand Vision
02.2002 - 07.2005
Education
High School Diploma -
Lodi High School
Lodi, WISkills
- Optical dispensing
- Contact fitting/dispensing
- Frame adjustments
- Quality inspections
- Customer retention
- Top sales
- Team growth specialist
Accomplishments
- Collaborated with team of over 30 individuals in the development of NPS and Google reviews
- Lead region in both sales and customer service metrics
- Developed many top selling associates, one being the top seller in the company
- Community enrichment and growth leader
Certification
- Licensed dispensing optician - March 2007-Present
Timeline
Licensed Optical Manager
Essilor Luxottica
08.2005 - Current
Assistant Manager
Grand Vision
02.2002 - 07.2005
High School Diploma -
Lodi High School